Front Desk Supervisor

1 week ago


Dubai, Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • Oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes for guests.
  • Supervise front desk staff, providing guidance, support, and training as needed.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Coordinate with housekeeping and maintenance departments to ensure rooms are prepared and maintained to the highest standards.
  • Monitor occupancy levels and make adjustments to room assignments as necessary.
  • Manage room reservations and cancellations, ensuring accuracy and efficiency.
  • Assist in the development and implementation of front desk procedures and policies.
  • Maintain accurate records of guest transactions and interactions.
  • Handle cash and credit card transactions, balancing cash drawers and completing daily reports.
  • Collaborate with other hotel departments to ensure seamless guest experiences.

Ideally, you should possess some or all the following qualifications and experience:

  • Previous experience in a front desk or guest service role, with at least 2 years in a supervisory or leadership position.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in hotel management software and MS Office suite.
  • Ability to remain calm and composed under pressure.


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