Fmcg Sales Associate

2 weeks ago


Dubai, Dubai, United Arab Emirates TPEG International LLC Full time

Key Responsibilities:

  • Identify and develop new business opportunities in the FMCG and Textile markets.
  • Manage and grow existing customer accounts by understanding their needs and recommending suitable products.
  • Supports sales team in cross selling, up selling and servicing existing and potential clients.
  • Provide accurate information regarding products, services, and order status.
  • Address and resolve customer complaints, ensuring a positive outcome and maintaining customer satisfaction.
  • Process customer orders accurately and efficiently using the company's order management system.
  • Coordinate with warehouse and logistics teams to ensure timely delivery of products.
  • Monitor and track orders, providing updates to customers as needed.
  • Maintain uptodate knowledge of products and services in both the FMCG and Textile sectors.
  • Assist customers in selecting products that best meet their needs and preferences.
  • Investigate and resolve product or service issues, liaising with relevant departments to find solutions.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Prepare regular reports on customer service activities and outcomes for management review.
  • Participate in training sessions to stay updated on product information, customer service techniques, and industry trends.
  • Suggest improvements to existing processes to enhance the customer experience.

Qualifications:

  • Must have Valid Visa
  • Master's degree in Business Administration or a related field is preferred.
  • Minimum 4 years of experience in customer service, preferably in the FMCG and Textile industries
    in UAE and Gulf is a must.
  • Excellent verbal and written communication skills.
  • Strong problemsolving abilities and a proactive approach.
  • Proficiency in Microsoft Office and customer service software.
  • Ability to multitask and manage time effectively.
  • Customerfocused with a friendly and professional demeanor.
  • Detailoriented with a high degree of accuracy.
  • Ability to work independently and as part of a team.

Pay:
AED5, AED7,000.00 per month

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