HR Analyst Jobs in Dubai

1 week ago


Dubai, Dubai, United Arab Emirates Al Futtaim Full time

1- HR AnalystJob: Full TimeLocation: Dubai, UAEDescription:HR Analyst fit in HR Shared services as the 'front line query' team, responsible for employee life-cycle aspects received through multiple support channels i.e.

ES portal, call and web chat etc. This role requires in-depth customer service skills & sound knowledge on HR products, policies and processes.

Job Responsibilities:


Acts as 'trusted HR Advisor' for a user base of 17,000 Employees, Managers & HR Business Partners seeking for support in HR Policy & Processes, Transactions & Self-Service Online portal.

Assumes an 'end to end' ownership for all in scope requests coming throughProvides navigational support on Employee Services portal and provide consistent/accurate response for any functional inquiries.

Expected to adhere and meet the service levels at all times whilst maintaining pace with quality disciplineConduct basic analysis and promptly resolve the majority of inquiries and transactional requests, routes cases that requires escalation using the support tool i.e.

ES portal

Job Requirements:
Bachelor Degree or equivalent in Business, Management (especially HR) or Technology.

Field of Specialization, Human Resources/Customer Service/Psychology2-3 years' experience as HR Generalist or in Customer Service Help Desk role.1-2 years of experience in SAP HCM Module – PA, OM, Time Management & Payroll Mode.

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