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Work Force
2 weeks ago
1. JOB PURPOSE**The job holder is responsible of visualizing, articulating and solving complex and complicated business problems and identifying opportunities for innovation in various departments of the organization. He/She identifies what works best for customers.
2. RESPONSIBILITIES AND DUTIES**- Devises detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business and heavily decentralized environment while implementing the same on capacity models/tools.
- Analyzes trends, volumes, patterns, staff productivity, attrition rates, and resource allocation.
- Provides assistance to lower level traffic and scheduling staff, monitoring of work and ensures efficient distribution based on staff availability.
- Ensures department needs are met by coordinating and adjusting the volumes in a timely manner.
- Utilizes volume reports and coordinates and completes capacity planning.
- Conducts pattern forecasting and schedule planning to help meet business unit objectives.
- Maintains frequent contact with other departments when outages occur and calls must be redirected.
- Requires knowledge of staffing availability and volume projections.
- Understands and analyzes short and long term staffing plans incorporating multiple work types with competing operational goals.
- Effectively distributes resources to meet all goals simultaneously.
- Ensures the accuracy and timeliness of data by working timeoff, schedules changes and other WFM requests.
- Works collaboratively with stakeholders, departments /functions and teams to create and deliver resource capacity forecasts.
- Contributes to or develops complete, realistic and achievable plans to drive project to successful implementation of new predictive models.
- Consolidates staffing requirements for multiple units and projects in the organization into a global staffing model.
- Analyzes performance data and identifies ways of improvement.
- Proactively identifies and initiates change to address performance and process issues.
- Understands healthcare claims inventory management, forecasting and associated staffing by multiple skills/work types.
- Communicates recommendations and guidance in a client based relationship to senior operational leaders.
3. KNOWLEDGE, SKILLS AND EXPERIENCE**- Qualification in Business Administration, Finance or equivalent required.
- 57 years operational planning experience including scheduling and forecasting.
- Knowledge & experience with administering any WFM software, Avaya, CUIC or Cisco Phone System.
- Polished presentation skills.
- Expert in Microsoft Office, MS Access and Excel.
- Strategic staffing and capacity management experience for a global corporation.
- Experience partnering closely with Finance and Operations teams.
- Ability to organize workflow of other analysts; interact with partners; develop reporting.
- Proficiency in all aspects of daily workforce management duties.
- Strong ability to multitask in a fast pace operational environment.
- Good verbal and written communications skills and the ability to work effectively in a virtual team environment.
- Ability to communicate with multiple levels of management.
Job Types:
Full-time, Permanent
Pay:
AED8, AED10,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
Operational Planning: 5 years (preferred)
- WFM software, Avaya, CUIC or
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