CRM Solution Architect
1 week ago
As a CRM Architect, you will be a CRM thought leader with proven expertise in solution architecture working on large-scale, complex implementations.
You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.
Skills and experiences- Understanding of common industry standard business practices supported by CRM
- Extensive experience with Microsoft Dynamics CRM, Marketing or Sales and Service module will be highly regarded
- Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft.
- Basic understanding of relational database concepts desired
- Excellent client management skills and the ability to work with customers to develop and manage an action plan
- Experience consulting with external clients on complex projects, including in leadership roles
- Experience working with global teams on CRM technology implementation and maintenance projects
- Extensive experience in a management or leadership role. Experience working with offshore teams to facilitate project work
Characteristics that can spell success for this role: - Consultative, collaborative, relationship builder - Resilient, adaptable, flexible - Intellectually curious and passionate about tech - Client-centric attitude - Passion for learning and development
What you'll do
- Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)
- Direct efforts to defining technical, operational, and user requirements
- Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
- Research customer issues that may be nonstandard in order to offer solutions
- Design conceptual architecture and technical solutions
- Ensure project quality meets standards through KPI identification and testing plan
- Own partnership with crossfunctional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
- Ensure offshore resources are utilized and leveraged appropriately
- Take an active role in sales activities and planning as required
- Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity
Some of the best things about working at Avanade - Pathway to work on industry leading programs of work - Opportunity to work with global customers - A people-first culture that supports innovation to push teams in new directions - Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what's next - Real-time access to technical and skilled resources globally
A great place to work
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