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Senior Manager

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Salt Full time
Senior Manager - ITIL Service Management month contract - Abu DhabiLocation: Onsite in Abu Dhabi working on a large scale transformation program Contract: Initial 6 months but this is extendableSalary: DOE

Start Date:
ASAP (must be able to start in June onsite)

Overview:
Seeking an experienced Senior level ITIL IT Service ManagerResponsible for IT service delivery processes alignment with business needs and driving improvement

Key Responsibilities:
Develop/implement IT service management strategies based on ITILDefine/maintain IT service catalog aligned with business requirementsLead IT service transition ensuring seamless introduction of new servicesManage IT service operations including incident, problem, request, and event managementEstablish/monitor KPIs for IT service effectiveness and efficiencyConduct regular service reviews with stakeholders for improvementCoordinate/manage IT change management processCollaborate with cross-functional teams for high-quality IT servicesFoster a continuous service improvement cultureProvide leadership/guidance to IT service management teamQualifications:Bachelor's degree in Computer Science or related fieldRelevant certifications such as ITIL Expert or ITIL 4 Managing ProfessionalUnderstanding of trading business (especially energy trading) preferredProven experience in IT service management focusing on ITILStrong knowledge of IT service management processesExperience leading/managing IT service management teamsProficient in IT service management tools and technologiesExcellent communication, interpersonal, and project management skillsUp-to-date knowledge of industry trends and best practices

Additional Skills:
ITIL certifications and other relevant industry certifications (e.g., PMP, Six Sigma)
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