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Bell Captain

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time
  • Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
  • Maintain a good working relationship within department
  • Maintain an awareness of guest profiles through the Opera guest profile system
  • Supervise the activities of the Bellmen, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
  • Handle all messages, mails and packages for guests and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
  • Establish and control the duty roster in accordance with business needs
  • Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
  • Handling guest transport and admin transport requirements
  • As a in charge of the department, take the responsibility of deliver the best services to the guest

Qualifications

  • Minimum 1-2 years' experience in a similar role in a 5 star hotel.
  • Strong interpersonal and problem solving abilities.
  • Fluency in English; additional languages are a plus.