Department Manager

1 week ago


Dubai, Dubai, United Arab Emirates Celine Full time

Company:
Celine

  • Country / Region : United Arab Emirates
  • City : Dubai
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No: CELI03222
  • Date of publication:

POSITION
As Department manager, you will be responsible for the management of a department and a team.

You will lead by example, spend most of your time on the shopfloor developing the business and your client portfolio.

You will be a talent manager, talent promoter, and will closely work with the operations team to ensure all processes in store.


Your impact

Business and client developer

  • Being responsible for the sales & profitability of your category
  • Regularly analyze the category's performances and implement the right action plans when needed
  • Implement clienteling actions and coach the sales Assistants
  • Being the link between the Store Management and the department
  • Provide with relevant and regular analysis and feedbacks on your department performance, needs and on the business environment to the Store Manager and Operations & Performance Manager

Brand promoter and client ambassador

  • Promote the brand internally and externally in your daily environment
  • Guarantee that every client receives the utmost experience in store
  • Help the staff succeeding in engaging and connecting with their clients to increase their loyalty
  • Ensure that the image of your department is constantly consistent with brand guidelines
  • Ensure that all the processes are compliant with the internal policies

Process owner

  • Guarantee stock safety, accuracy and compliance
  • Organize and plan the activities of your department: Support the store management in defining the staff schedule

Talent manager & skills developer

  • Lead and manage the department staff
  • Create and maintain a positive and motivating work environment
  • Develop a strong team spirit
  • Coach regularly each member of your team ensuring they offer the clients the utmost experience in store

PROFILE

keys for success

Education:

  • Business School, University or "equivalent experience"

Experience:

  • Retail experience required
  • Experience in luxury/fashion business a plus

Competencies:

  • High product and fashion sensitivity
  • Commercial awareness and business sense
  • Strong selling skills
  • Ability to manage and develop teams (coaching)
  • Clientscentric: ability to understand and go beyond the client's needs to offer the utmost client experience
  • Organizational skills, sense of priorities and agility
  • Good interpersonal skills, ownership, empathy and curiosity
  • Ability to manage multiple priorities in a fastpaced environment
  • Detail oriented, highly organized
  • Excellent written and verbal communication skills.
  • Ability to interact with all levels of the organization
  • Flexibility to work a retail schedule including evenings, weekends, and holidays

Languages:
Fluent in Arabic and English, proficiency of other language(s) will be an advantage
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