Service Operations Lead

1 week ago


Dubai, Dubai, United Arab Emirates Otis Elevator Co Full time
  • Participates in the development ofthe Service Field plans including manpower and material for theteam in assigned territories to optimizeutilization.
  • Monitors Service Field projectswithin assigned branch/territory, ensuring cost and progress aretracked and potential issuesmitigated.
  • Assesses the performance of assignedbranch/territory against annual plans to ensure the Service FieldKPI's are achieved in a timelymanner.
  • Monitors the branch/territory expenseand operational budgets with inputs from the contracted plan anddrives the Service Field team's compliance to theplan.
  • Approves manpower and material changes tothe Service Field projects based on project scope and businessrequirement.
  • Improve field efficiency usingdigital tools.
  • Prepare weekly and monthlyforecast for O,T and S.
  • Manages quality/safetyaudits across client sites to ensure Service Field teams areoperating within the prescribed quality parameters, and followingoperational safety procedures.
  • Conducts fieldvisits across client sites in the assigned branch/territory tomaintain a high level of rapport with key stakeholders andreinforce Otis commitment to customerservice.
  • Manages the coordination with theother departments to ensure that the terms and conditions of allservice, repair and modernization contracts areimplemented.
  • Conducts coaching of Service Fieldteam members ensuring they are mentored on field and learn fromthat experience.


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