Global Operations Lead

1 week ago


Dubai, Dubai, United Arab Emirates Meeting Point Emirates Meeting Point Oman Full time

Job Purpose Overview
This position is responsible for the Meeting Point Service Delivery, In-Destination Sales and all Guest-facing activities.


The scope of the role is Reservations & bookings, Operations planning, Service delivery, In-destination sales, Quality control, Customer feedback and Emergency response.


This role has dual responsibility:
- as part of the DMC Centre of Competence (COC) it is responsible globally to lead standardization, best practice, transformation and overall business excellence for Guest-facing activities across our destinations; and
- as Head of Operations in Meeting Point UAE / Oman it is responsible to plan, supervise and control the DMC's operations in order to operating capabilities and employ strategies to maximize Guest satisfaction

Main Tasks and Responsibilities:

Head of Operations UAE / Oman

  • Handson leadership of the entire daytoday operations work and indestination guest services including service delivery, reservations, indestination sales, transfers & transportation
  • Measures effectiveness, efficiency and profitability of operational processes both internally and externally and delivers process improvement
  • Ensures activities comply with the organizational requirements for quality and safety, including handling crisis management situations
  • Ensures high level of guest experience through that brand exposure, colleague training, uniforms and service levels
  • Analyses guest feedback to identify service recovery and potential process improvement
  • Planning, developing and executing strategies for maximizing indestination sales
  • Manages relationships with partners/vendors
  • Trains, motivates, coaches, develops and manages direct reports
  • Contributes to the formulation of annual budgets. Is accountable to achieve Operations budget

Global Operations Lead

  • Chairs the Meeting Point International Operations Function Committee as Global Operations Lead to deliver the following:
  • Alignment of in-destination sales strategies and procedures
  • Optimization and standardization of MPI Service Delivery around exceptional customer service, including setting training standards
  • Driving service excellence in line with Meeting Point standards
  • Driving resourcing efficiency across Meeting Point destinations including opportunities for crossutilization between destinations
  • Driving standardization across activities, including in customer feedback management
  • Identification of best practices and establishment of Meeting Point Operations standards
  • Defining IT and digitalization requirements as part of an endtoend digital operating model
  • Delivering strategic projects in the area of Operations and contributing to xfunctional initiatives
  • Develops, implements and maintains the following:
  • Incident Management procedures
  • Global Fleet management and Compliance Standards
  • Standard quality control principles & mechanisms
  • Common guest & staff Health & Safety procedures & standards
  • Point of Sale and cash handling procedures & standards
  • Supplier invoicing procedures
  • Is aware of innovation trends within the Operations technology space globally
  • Drives transformation and strategic initiatives across DMC destinations in line with Company Strategy
  • Champions the transformation towards a digital operating model

Your Qualification, Skills and Experience:

  • BA degree or higher
Minimum 10 years' experience within the leisure, travel and tourism industry with experience managing collaborative and remote cross-cultural teams

  • At least 5 years of work experience in tourism ground handling services management and a leadership role, as well as in possession of a sound knowledge of the local tourism industry
  • Track record in improving Operations and Service related KPIs
  • Successful execution of high impact, crossfunctional transformation projects from ideation to implementation, ideally obtained through prior Management Consulting experience
  • Fluency in written and spoken English is essential; knowledge of any other languages is a plus
  • A strong influencer and motivator with advanced interpersonal skills
  • Positive, highly motivated, analytical and resultsoriented


  • Dubai, Dubai, United Arab Emirates CPL Aromas Ltd. Full time

    Select how often (in days) to receive an alert: Create Alert As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world's leading perfumers, and we're...


  • Dubai, Dubai, United Arab Emirates Mammoet Full time

    Global Mobility Lead | Mammoet DubaiMammoet provides solutions to lifting, transporting, installing and decommissioning projects; from large and heavy to small and delicate structures.As a Global Mobility Lead you need to runs through areas of both HR and finance. You would be leading and building mobility solutions and programs to contribute to smother...


  • Dubai, Dubai, United Arab Emirates Mammoet Full time

    Global Mobility Lead | Mammoet DubaiRun operations in HR and financeLead development of mobility solutions and programsAct as main point of contact for key stakeholdersHandle strategic and operational mobility mattersBachelor's Degree in HR, Business, Finance or relevant field required. 8+ years of experience in global mobility, including relocations,...


  • Dubai, Dubai, United Arab Emirates CPL Aromas Full time

    Date:Mar 7, 2024Location: Dubai, AECompany:CPL AromasAs the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world's leading perfumers, and we're trusted...


  • Dubai, Dubai, United Arab Emirates Mammoet Full time

    SUMMARY OF THE ROLE Global Mobility Lead Working at Dubai, UAE As a Global Mobility Lead, you will be responsible for overseeing areas of both HR and finance. You will lead and develop mobility solutions and programs to enhance business operations across different countries. Serving as the main point of contact for key stakeholders, your role will involve...


  • Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full time

    Manager, Operation SupportOVERALL JOB PURPOSE:Oversee all aspects of mining operations, from strategic planning and budget management to safety enforcement and community relations. The role requires strong leadership, strategic thinking, and a commitment to safety and sustainability.KEY ACCOUNTABILITIES:Provide overarching strategic direction for the...


  • Dubai, Dubai, United Arab Emirates Baker Hughes Middle East Full time

    The job posting is outdated and position may be filled • Working Closely with Global and Regional Category Leaders to develop suppliers as per strategy.• Growing and Developing direct relationship with Supplier executives and leverage to enable BH operations.• Providing oversight to large suppliers to BH executive sponsor and leadership in a timely...


  • Dubai, Dubai, United Arab Emirates Envoy Global, Inc. Full time

    Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.We have an opening within Envoy's Global team for a Global Data Researcher to join us on a full time, permanent basis. This...


  • Dubai, Dubai, United Arab Emirates Spinnaker Global Full time

    Are you an experienced market research professional with deep expertise in the dry bulk shipping and commodities industries? Are you passionate about driving business growth through strategic insights and competitive intelligence?This role is based in the Dubai, UAE office.Job Purpose:Role Responsibilities: Design and implement a comprehensive, datadriven...


  • Dubai, Dubai, United Arab Emirates Binance Full time

    About BinanceBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced, mission-driven organization where...


  • Dubai, Dubai, United Arab Emirates Binance Full time

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn...


  • Dubai, Dubai, United Arab Emirates Tiger Recruitment Ltd Full time

    Our client is seeking an Operations Lead to help them setup the new office expansion in Dubai.Responsibilities: Collaborating with the leadership team to develop and execute strategic plans. Aligning operational goals with the overall objectives of the startup. Managing office resources, including space, equipment, and supplies.Identifying areas for process...


  • Dubai, Dubai, United Arab Emirates Binance Full time

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're looking for a fast-paced, mission-driven organization where opportunities to...

  • Operation Lead

    1 week ago


    Dubai, Dubai, United Arab Emirates Amazon Full time

    Operation Lead | Amazon DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things,...


  • Dubai, Dubai, United Arab Emirates MatchaTalent Full time

    Global Petrochemical Research Scientist Lead Blue Ammonia Global Petrochemical Research Scientist LeadBlue AmmoniaThis role required candidate to permanently relocate at Jubail Saudi Arabia.About the CompanyFounded in the late 1970s in Saudi Arabias oilrich region this multinational corporation has solidified its position as a global leader in the...


  • Dubai, Dubai, United Arab Emirates Aramex Full time

    Select how often (in days) to receive an alert: Global Head of Sales Operations and SME Development - Job Title: Global Head of Sales Operations and SME Development Reporting line: CCO Purpose: The Global Head of Sales Operations and SME Development plays a critical leadership role in overseeing and directing the strategic operations of the organization...


  • Dubai, Dubai, United Arab Emirates Aramex Full time

    Job Title: Global Head of Sales Operations and SME DevelopmentReporting line:CCOPurpose:Key Responsibilities: Strategic Leadership: Develop and execute a comprehensive global strategy for our Global Sales Operations and SME approach that aligns with the company's objectives and drives sustainable growth. Business Development: Driving growth from the sales...

  • Operations Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Spectra Global Full time

    We at Spectra Global are looking for a candidate who shall perform the tasks related to financial procedures, accounting restrictions and daily settlements of the licensed body's clients.He shall also perform the tasks related to financial procedures, accounting restrictions and daily settlements of the licensed body's clients.Requirements:Must have...


  • Dubai, Dubai, United Arab Emirates MSD Full time

    The Commercial Operations Lead GCC (COD) is responsible for developing and leading strategic organizational capabilities within the GCC Commercial Operations team. This includes overseeing the Learning, Development & Agility, Data & Analytics, Digital Marketing, Sales Force Effectiveness, and Gulf Commercial Strategy teams.The primary responsibilities of the...


  • Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full time

    Lunar Rails is an agency based in Dubai specializing in the field of virtual assets, offering professional services to businesses located globally. We are seeking a Crypto Operations Analyst to join our close knit and high performing team. Primary responsibilities will be working with the OTC Trading Desks for client order executions and servicing...