Service Operations Lead, Dubai North

1 week ago

Dubai, Dubai, United Arab Emirates Otis Elevator Company Full time

Date Posted:

Country:

United Arab Emirates

Location:

Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Role Overview :

The role holder is responsible for managing Service Field teams across assigned branches/territories, monitoring expenses and operational budgets and ensuring the team's compliance to the plan. The role holders is also responsible for managing quality/safety audits across client sites. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures

Core Responsibility:

  • Participates in the development of the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
  • Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
  • Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPI's are achieved in a timely manner.
  • Monitors the branch/territory expense and operational budgets with inputs from the contracted plan and drives the Service Field team's compliance to the plan.
  • Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
  • Improve field efficiency using digital tools.
  • Prepare weekly and monthly forecast for O,T and S.
  • Manages quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters, and following operational safety procedures.
  • Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis commitment to customer service.
  • Manages the coordination with the other departments to ensure that the terms and conditions of all service, repair and modernization contracts are implemented.
  • Conducts coaching of Service Field team members ensuring they are mentored on field and learn from that experience.
  • Implements corrective actions to remediate operational and performance problems within the assigned branch/territory.
  • Provides the management team with timely information on Service Field operations in the assigned branch/territory to enable effective decision making.
  • Prepares performance reports for the Service Field teams within assigned branch/territory and publishes a monthly reports to Service Operations Manager.

Minimum Qualifications, Experience And Skills:

  • Bachelor's degree in Engineering or equivalent
  • Relevant certification such as Certified Construction Manager (CCM), Project Management Professional (PMP) or equivalent is preferred
  • Minimum of 3-5 years of relevant experience in managing field operations in a construction/engineering organization
  • Good level in Word package: Excel, PowerPoint, word
  • At least 2 years in positions of progressively increasing managerial responsibilities
  • Fluent written and spoken English essential, Arabic preferred

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ) .

Become a part of the Otis team and help us #Buildwhatsnext

Otis is An EqualOpportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

Privacy Policy and Terms:

Click on this link ) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.


  • Service Operations Lead, Dubai North

    1 week ago

    Dubai, Dubai, United Arab Emirates Otis Elevator Co. Full time

    Service Operations Lead, Dubai North and South Branch page is loadedService Operations Lead, Dubai North and South BranchApplyremote typeOn-SitelocationsOtis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emiratestime typeFull timeposted onPosted Yesterdayjob requisition id Date Posted: Country:United Arab EmiratesLocation:Otis...

  • Service Operations Lead, Dubai North and South

    1 week ago

    Dubai, Dubai, United Arab Emirates Otis Full time

    Date Posted:Country:United Arab EmiratesLocation:Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates Role Overview: The role holder is responsible for managing Service Field teams across assigned branches/territories, monitoring expenses and operational budgets and ensuring the team's compliance to the plan. The role holders...

  • Service Design Lead

    1 week ago

    Dubai, Dubai, United Arab Emirates Emirates NBD Full time

    Service Design Lead | Emirates NBD DubaiEmirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in...

  • Operations Director

    1 week ago

    Dubai, Dubai, United Arab Emirates RATP Dev Middle East & North Africa Full time

    IntroductionRATP Dev Middle East & North Africa (MENA) invite senior Operations experts with a solid background in metro or tram network transportation to express their interest in opportunities with us in the MENA region by applying to this advertisement. We have a regional office based in Dubai but our core business as a leading global transportation...

  • Css Mea North Head of Business Office

    1 week ago

    Dubai, Dubai, United Arab Emirates SAP Full time

    We help the world run betterPosition Summary: CSS MEA NORTH Head of Business OfficeExpected Travel: 0 - 40%Employment Type: Regular Full TimeExpectations and Tasks:The CSS MEA NORTH Head of Business Office role is a senior strategic role focused on driving business success and ensuring operational excellence across CSS MEA NORTH teams and portfolio. The CSS...

  • Digital Marketing/lead Generation Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates North Pointe Real Estate Full time

    Urgent Opening for Digital Marketing/ Lead Generation Executive for a North Pointe Real Estate Company - DubaiExperience - 2 yrsIndustry - Real EstateEducation - Any graduateJob Role Ensuring successful planning, execution, optimization for key traffic KPIs via organic & own media channels Design, build and maintain our social media presence Creating and...

  • Teacher of Biology

    1 week ago

    Dubai, Dubai, United Arab Emirates North London Collegiate School Dubai Full time

    Job start: September 2023Contract type: Full TimeNorth London Collegiate School Dubai seeks a Teacher of BiologyFounded in partnership with Sobha Group, North London Collegiate School Dubai provides the same academically ambitious education and outstanding range of other activities for which North London Collegiate (UK) and NLCS Jeju (South Korea) are well...

  • North Africa Cluster HR Manager Jobs in Dubai

    1 week ago

    Dubai, Dubai, United Arab Emirates British Council Full time

    1- North Africa Cluster HR ManagerJob: Full TimeLocation: Dubai, UAEDescription:The role will be key to ensuring that the HR services provided in the cluster are consistent with global HR policies and processes, reflect local policy frameworks, and are high quality and efficient and will work with HR Centre of Expertise (CoE) colleagues to deliver corporate,...

  • Teacher of Science

    1 week ago

    Dubai, Dubai, United Arab Emirates North London Collegiate School Dubai Full time

    Job start: September 2023Contract type: Full TimeContract term: Fixed Term - Initial 2 yearsNorth London Collegiate School Dubai seeks a Teacher of ScienceFounded in partnership with Sobha Group, North London Collegiate School Dubai provides the same academically ambitious education and outstanding range of other activities for which North London Collegiate...

  • Lunar Rails: Crypto Operations Analyst

    1 week ago

    Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full time

    Lunar Rails is an agency based in Dubai specializing in the field of virtual assets, offering professional services to businesses located globally. We are seeking a Crypto Operations Analyst to join our close knit and high performing team. Primary responsibilities will be working with the OTC Trading Desks for client order executions and servicing...

  • Customer Service Representative

    1 week ago

    Dubai, Dubai, United Arab Emirates Emirates NBD Full time

    Customer Service Representative | Emirates NBD DubaiEmirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has...

  • Cook - North Indian Foods

    1 week ago

    Dubai, Dubai, United Arab Emirates AL FARUSIA FRUIT AND VEGETABLE TRADING LLC Full time

    The cook will prepare north indian foods in veg and non veg. Duties include preparing ingredients, adhering to the restaurant menu. Steaming, grilling, broiling, baking, or frying meats, fish, vegetables, and other ingredients. Checking food and ingredients for freshness. Arranging and garnishing dishes. Working well under pressure and within the time limit....

  • Head of Drama

    1 week ago

    Dubai, Dubai, United Arab Emirates North London Collegiate School Dubai Full time

    Job start: January 2024Contract type: Full TimeContract term: Fixed Term - Initial 2 yearsNorth London Collegiate School Dubai seeks a Head of DramaFounded in partnership with Sobha, North London Collegiate School Dubai offers an academically ambitious education in keeping with the aspirational ethos of NLCS (UK). The School provides the same impressive...

  • Dubai

    1 week ago

    Dubai, Dubai, United Arab Emirates Operations Finance Analyst Full time

    Operations Finance Analyst | Operations Finance Analyst DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We...

  • Operations Manager Airport Services Jobs in Dubai UAE 2023

    1 week ago

    Dubai, Dubai, United Arab Emirates Dubai Airport Full time

    Operations Manager Airport Services Jobs in Dubai UAE 2023 | Dubai AirportFor More Top Organization Jobs Click HereDescription:Responsible to ensure all operational and administration components of your client's portfolio are delivered on time, within the scope of the contract, in line with Transguard standard operating procedures and will a customer service...

  • Support/ Sen Teacher

    1 week ago

    Dubai, Dubai, United Arab Emirates North London Collegiate School Dubai Full time

    North London Collegiate School DubaiDubai, United Arab Emirates New Salary: Competitive Tax Free Salary. Furnished accommodation. Flights. Visa. Medical Cover. Tuition fee concession and more. Job type: Full Time, Fixed Term 7 December 2023Job description:Job start: January 2024Contract type: Full TimeContract term: Fixed Term - Initial 2 yearsNorth London...

  • IT Operations Service Lead

    1 week ago

    Dubai, Dubai, United Arab Emirates PERATON CORP Full time

    Management, leadership, development, and retention of the infrastructure and operations technology team, including training initiatives, mentoring, and performance coaching.Supporting the Component or TSOC Deputy Program Manager as assigned with supplying various reporting of issues and managing day to day activities with direct contact, as well as other...

  • Operation Lead

    1 week ago

    Dubai, Dubai, United Arab Emirates Amazon Full time

    Operation Lead | Amazon DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things,...

  • Teacher of Chemistry

    1 week ago

    Dubai, Dubai, United Arab Emirates North London Collegiate School Dubai Full time

    Job start: September 2023Contract type: Full TimeContract term: Fixed Term - Initial 2 yearsNorth London Collegiate School Dubai seeks a Teacher of ChemistryFounded in partnership with Sobha, North London Collegiate School Dubai offers an academically ambitious education in keeping with the aspirational ethos of NLCS (UK). The School provides the same...

  • Digital Product Development Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Ipsos North America Full time

    Digital Product Development Manager | Ipsos North America DubaiIpsos is one of the world's leading independent market research companies controlled and managed by research professionals. Founded in France in 1975, Ipsos has grown into a global research group with a presence in 89 countries.Digital Product Development Manager | Ipsos North America Dubai |...