![Strive Services Group](https://media.trabajo.org/img/noimg.jpg)
Command Center Coordinator
2 weeks ago
Job Summary:
Key Responsibilities:
- Create and manage work orders for service requests, ensuring accurate and detailed information is captured.
- Request necessary materials and equipment from suppliers and track their delivery to ensure timely availability for technicians.
- Receive materials and verify their quality and quantity against purchase orders and specifications.
- Schedule appointments for service calls, considering technician availability, customer preferences, and urgency.
- Close work orders after service completion, ensuring accurate documentation, customer signoff, and adherence to internal processes.
- Monitor and track payment collection for completed services, ensuring accuracy and timely submission to the appropriate department.
- Coordinate effectively with internal teams, such as technicians, dispatchers, and supervisors, to ensure smooth operations and service delivery.
- Liaise with external stakeholders, including customers, suppliers, and subcontractors, to address concerns, answer queries, and maintain positive relationships.
- Communicate company policies, procedures, and safety regulations to technicians, ensuring compliance and best practices are followed.
- Implement and maintain a strong focus on quality, health, safety, and environmental (QHSE) regulations in all operational activities.
- Proactively address customer concerns and inquiries, providing prompt resolution and ensuring customer satisfaction.
- Regularly report and provide updates on operational activities, performance metrics, and customer feedback to the appropriate stakeholders.
- Identify areas for process improvement and efficiency enhancement within the command center operations.
Qualifications and Skills:
- High secondary or equivalent required.
- Proven experience in a similar role, preferably in a hotel / residential industry and customerfocused environment.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders.
- Attention to detail and accuracy in documentation and data entry.
- Ability to adapt to changing priorities and work well under pressure in a dynamic environment.
- Knowledge of industryrelated policies, procedures, and regulations, with a focus on quality, health, safety, and environmental practices.
- Problemsolving and decisionmaking abilities to resolve customer concerns and operational challenges.
- Flexibility to work occasional evenings, weekends, or holidays as required.
Job Types:
Full-time, Permanent
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