Trainer Call Center

1 week ago


Dubai, Dubai, United Arab Emirates White Paper Alliance IT Services LLC Full time

Responsibilities

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroomstyle seminars about product features and sales techniques
  • Conduct roleplaying activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage onthejob coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material

Requirements and skills

  • Work experience as a Customer Service Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus

Salary:
AED4, AED4,500.00 per month

Experience:

  • Trainer: 1 year (required)

Language:

  • Hindi (required)

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