Center Head

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates EOS Recruitment Full time

Position:
Center Head

-
Location: Ras-Al
  • Khaimah

Industry -Beauty and wellness


The beauty and weight management services Centre Head is overall responsible for all financial & operational success metrics of the center, including year-on-year growth.

He/she is responsible for managing & leading the center team to deliver service excellence alongside great customer experience.

The development of each team member as per their individual career aspirations will be the sole responsibility of the center head.


Reports to Business / Area Head

**Position Supervised
- **Direct Reportees
  • ACH, WC, Sales Head, CCE, Slimming & Beauty Head, Derma & Laser Tech. / Nurses Indirect Reportees
  • Remaining Slimming & Beauty team.

Responsibilities
(The responsibilities include but are not limited to the following)

Financial responsibilities

Sales and Profitability Achievement

  • To achieve the overall revenue target assigned to the center as per the business plan.
  • To achieve revenue per employee goals along with revenue per square feet goals
  • To increase the targeted number of new customers enrollments YoY
  • To ensure growth in each service & product category
  • To analyze the operational costs to deliver the operating margin (OM) target.
  • To regularly monitor sales and report to the Business / Area Head
  • To ensure that the achievement is regularly cascaded to the team.
  • To outline an action plan to bridge the gaps.
  • To implement the plan after requisite approvals from the Business / Area head
  • To monitor all financial matters relating to all categories in accordance with operational SOPs/ Guidelines
  • To ensure center revenue is increased by skilling the team to crosssell & upsell.
  • To ensure resource and capacity utilization is optimized for an aligned center.
  • To ensure the accuracy of all relevant financial and operational data that is maintained/reported.
  • To meet personal sales targets as assigned along with the above goals for the center.
Financial Reports

  • To ensure accuracy in maintaining all financial and operational data
  • To report on the opening and closing of center cash and daybook to the finance team
  • To validate & approve the MIS report prepared by the aligned center accountant.
- (Post validation share the MIS report with the management team)

  • To validate and action the monthly review reports (including the monthly PMS analysis)
Center Management

  • To ensure daytoday operations of the center are planned well in advance
  • To manage the daily roster of the team keeping customer appointments in mind
  • To ensure that the rotation book is maintained keeping the staff rotation policy in mind
  • To ensure that the annual leave planning for the team is done at the beginning of the year
  • To ensure the daily center head checklist is followed.
  • To ensure that the center reception delivers a great customer experience.
  • To ensure that the responsibilities of the CCE team w.r.t. Appointment Planning is delivered par excellence.
  • To ensure that the ambiance of the center followed Center Ambience policy.
  • To ensure that the team follows our Grooming policy.
  • To ensure that the external housekeeping team follows the protocols.
  • To ensure that the team always is calm, and polite and uses credible words during client interaction and escalations.
Service Delivery

  • To ensure customers achieve committed results via the highest standards of excellence.
  • To ensure followup with all clients, with a special focus on irregular clients
  • To connect personally with all clients, especially those with slow progress in any services/treatments
  • To seek technical guidance for all unsuccessful & regular clients as from dept heads/area category head
  • To seek guidance from dept heads prior to booking prospects with complicated medical conditions
  • To ensure resolution to all client complaints by proactively studying the potential causes of complaints in fair compliance of SOP not more than 2 days and where the support team is involved not more than 7 days
  • To counsel regular clients who could not complete the package by encouraging them to do the needful within the validity period
  • To seek guidance from the Business / Area head for transfers/conversions of clients' program
  • To ensure that the credit note is raised prior 2 working days prior to client approaching the concerned center.
Inventory and Stock Management

  • To ensure sufficient inventory is available at the center to avoid being out of stock
  • To study stock ordering vs sales of services, consumption levels etc.
  • To seek assistance for delays in stock delivery such as linen, documents, appliances etc.
Event Management

  • To conduct indoor & outdoor events to increase new customers' footfall to the center.
  • To partner with local communities/corporates to conduct our events.
  • To ensure that the events are well planned & promoted in advance with the customers.
  • To ensure each event has a return on investment per our mandat

  • Customer Care Executive/marketing Coordinator

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates VLCC Wellness International Full time

    Preferred female for this positionAppointment ManagementThe Appointment Management for the respective center is a key responsibility of the CCE, details include the following:❖ To effectively manage the appointments for the center on a daily basis❖ To 100% adhere to the VLCC guidelines for appointment management❖ To ensure appointments are scheduled /...

  • Sales Head

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Tranzitopz Consultancy Solutions Private Limited Full time

    Position:Sales & Marketing HeadWork Experience:10 to 17 years (Exposure in sales & Marketing in Oman, Qatar, UAE, middle east countries)Company:Hydraulic Filters companyQualification:BE - Mechanical EngineeringPreferred Industry / Segment:Filtration Products, Oil & Gas.Work Location:RAKEZ Business Zone, Business Center - 4, Ras-Al-Khaimah, UAESalary per...

  • Dietitian - Doh / Haad Licensed Only

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates VLCC international UAE Slimming and Beauty Full time

    v To ensure that service delivery is 100% as per VLCC Protocolv To ensure that center's OSR goals is achieved & regularity of clients exceeds expectationv To ensure timely completion of Zero Session as per Standard Operating Procedures (SOP)v To ensure client's understanding/agreement to the terms of the program before initiating the programv To collate,...

  • Sales & Marketing Head - Oil & Gas

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Tranzitopz Consultancy Solutions Private Limited Full time

    Position:Sales & Marketing HeadQualification:BE - Mechanical EngineeringWork Experience:10 to 17 years (Exposure in sales and marketing in Oman, Qatar, UAE, middle east countries)Preferred Industry / Segment:Filtration Products, Oil & Gas.Work Location:RAKEZ Business Zone, Business Center - 4, Ras-Al-Khaimah, UAESalary per month - up to 25k AEDJoining -...

  • Head Chef

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates HILTON Full time

    Job DetailsPrimary Therapist for Young Adult Program$20K Sign-On BonusOn-Site in Great Falls, VAHealing centers for adolescents and families struggling with mental health issues, eating disorders and substance abuseFull Time Permanent PositionShifts: 5 Days a Week Schedule availability between 8:0AM-7:00PMCompetitive Salary + Excellent BenefitsFantastic...

  • SAP Consultant

    1 week ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Al Dodobowi Group Full time

    JOB DESCRIPTION1. Job Identification (To be filled by the employee)Position SAP ConsultantsPosition CodeDepartment Information TechnologyLocation Dubai, UAEReports to IT Manager/HeadSupervisesCoordinates IT Team2. Job Duties (To be filled by the employee) Must have completed 4+ end to end implementations Must have experience in installation, configuration,...

  • Center Head

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates EOS Recruitment Full time

    **Position**: Center Head - **Location**: Ras-Al-Khaimah **Industry** -Beauty and wellness The beauty and weight management services Centre Head is overall responsible for all financial & operational success metrics of the center, including year-on-year growth. He/she is responsible for managing & leading the center team to deliver service excellence...

  • Head Nurse

    1 week ago

    Al Fujairah City, Fujairah, United Arab Emirates Cady royal medical center Full time

    Required for medical center in al fujairah nurse in charge ( head nurse ) with good experience in derma & laser ( 4 yrs)Ability to commute/relocate: Fujairah: Reliably commute or planning to relocate before starting work (required)Experience:- nursing: 4 years (preferred)License/Certification: Eligibility letter or DHA (preferred)

  • Clinic Manager(Arabic)

    2 weeks ago

    Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time

    **CLINIC MANAGER - (ARABIC)** ❖ To ensure day to day operations of center are planned well in advance Region Middle East & Africa Department Administration Reports to Business / Area Head Position Supervised Direct Reportees - ACH, WC, Sales Head, CCE, Slimming & Beauty Head, Dermat & Laser Tech. / Nurses Indirect Reportees - Remaining Slimming & Beauty...

  • Customer Care Executive/marketing Coordinator

    1 week ago

    Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time

    **Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment management ❖ To ensure appointments are...

  • Slimming (In Charge Female)

    1 week ago

    Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time

    ❖ To ensure service excellence as per VLCC Protocol ❖ To achieve slimming results via the highest standards of excellence maintaining customer satisfaction as the core ❖ To ensure compliance in all SOPs & corporate policies related to Slimming Services ❖ To regularly conduct quality audits for the center to ensure that the SOP’s are being...

  • Sales Head

    3 weeks ago

    Ras al-Khaimah, United Arab Emirates Tranzitopz Consultancy Solutions Private Limited Full time

    Position**:Sales & Marketing Head** Work Experience**:10 to 17 years (Exposure in sales & Marketing in Oman, Qatar, UAE, middle east countries)** Company**:Hydraulic Filters company** Qualification**:BE - Mechanical Engineering** Preferred Industry / Segment**:Filtration Products, Oil & Gas.** Work Location**:RAKEZ Business Zone, Business Center - 4,...

  • Moh Licensed Massage Therapist(Female)

    3 weeks ago

    Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time

    ❖ To ensure that service delivery is 100% as per VLCC Protocol ❖ To ensure timely completion of Zero Session as per Standard Operating Procedures (SOP) ❖ To record client’s measurements at: Enquiry stage Zero session stage After every month for full body Every session for spot reduction therapies as per SOP ❖ To ensure trolley, bed setting in the...

  • Sales & Marketing Head - Oil & Gas

    2 weeks ago

    Ras al-Khaimah, United Arab Emirates Tranzitopz Consultancy Solutions Private Limited Full time

    Position**:Sales & Marketing Head** Qualification**:BE - Mechanical Engineering** Work Experience**:10 to 17 years (Exposure in sales and marketing in Oman, Qatar, UAE, middle east countries)** Preferred Industry / Segment**:Filtration Products, Oil & Gas.** Work Location**:RAKEZ Business Zone, Business Center - 4, Ras-Al-Khaimah, UAE** Salary per month...

  • Income Controller

    2 months ago

    Ras al-Khaimah, United Arab Emirates SOFITEL Full time

    **Job Description**: - To understand thoroughly ACCOR objectives in Income Audit. - Provide an effective auditing system for all hotel revenues and receipts - Provide detail analysis for as and when required for various people in the Accounting and Cost Control. - Produce Daily Revenue Flash for the use of Department Heads with all necessary revenue and...

  • Dietitian - Doh / Haad Licensed Only

    2 weeks ago

    Ras al-Khaimah, United Arab Emirates VLCC international UAE Slimming and Beauty Full time

    v To ensure that service delivery is 100% as per VLCC Protocol v To ensure that center’s OSR goals is achieved & regularity of clients exceeds expectation v To ensure timely completion of Zero Session as per Standard Operating Procedures (SOP) v To ensure client’s understanding/agreement to the terms of the program before initiating the program v To...

  • Occupational Therapist

    3 weeks ago

    Al-Ayn, United Arab Emirates Alnajah Center Full time

    We are looking for an experience minimum 2 years Occupational Therapist to join Our Alnajah CENTER FOR HANDICAPPED REHABILITAION team in Al-Ayn. **Requirements**: - Bachelor’s degree in occupational therapy. - Head license or eligible is advantage. - Knowledge of the principles of occupational therapy. - Excellent communication and interpersonal...

  • Registered Nurse

    1 week ago

    Al-Ayn, United Arab Emirates Alnajah Center Full time

    We are looking for an experience minimum 2 years Registered Nurse to join **Our Alnajah** **CENTER FOR HANDICAPPED REHABILITAION **team in Al-Ayn. **Requirements**: - Bachelor's Degree in Nursing. - DOH or DHA License or Head Passer. - Proven experience as a registered nurse. - Professional,friendly attitude. - Responsible and compassionate. - Excellent...

  • Head Chef

    3 weeks ago

    Ras Al Khaimah, United Arab Emirates HILTON Full time

    Job DetailsPrimary Therapist for Young Adult Program$20K Sign-On BonusOn-Site in Great Falls, VAHealing centers for adolescents and families struggling with mental health issues, eating disorders and substance abuseFull Time Permanent PositionShifts: 5 Days a Week Schedule availability between 8:0AM-7:00PMCompetitive Salary + Excellent BenefitsFantastic...

  • Licensed Beauty Therapist(Female)

    2 weeks ago

    Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time

    v To ensure that execution and regular beauty services is 100% as per VLCC Protocol v To be responsible for rendering services like eyebrow, threading, waxing, bleaching as per VLCC Protocol v To render makeup services for clients for special occasions such as engagements, marriage, events etc. v To be proficient in recognizing skin / hair conditions...

  • Registered Nurse

    1 week ago

    Al Ain, Abu Dhabi, United Arab Emirates Alnajah Center Full time

    We are looking for an experience minimum 2 years Registered Nurse to joinOur Alnajah CENTER FOR HANDICAPPED REHABILITAION team in Al-Ayn.Requirements: Bachelor's Degree in Nursing. DOH or DHA License or Head Passer. Proven experience as a registered nurse. Professional,friendly attitude. Responsible and compassionate. Excellent communication and...

  • Head of Inclusion Department

    2 months ago

    Al Ain, United Arab Emirates Al Ittihad National Private School - AL Ain Full time

    *Position Summary:* The Head of Inclusion will pledge his/her commitment to help the school achieve its mission, goals, and vision; value community; bring a spirit of enthusiasm, energy, and willingness to take thoughtful initiative in a collaborative setting. She/he will work with children who need extra support to fulfil their potential and gifted...

  • Dietitian(Female)

    2 months ago

    Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time

    ❖ To ensure that service delivery is 100% as per VLCC Protocol ❖ To ensure that center’s OSR goals is achieved & regularity of clients exceeds expectation ❖ To ensure timely completion of Zero Session as per Standard Operating Procedures (SOP) ❖ To ensure client’s understanding/agreement to the terms of the program before initiating the...

  • Dietitian(Female)

    2 months ago

    Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time

    ❖ To ensure that service delivery is 100% as per VLCC Protocol ❖ To ensure that center’s OSR goals is achieved & regularity of clients exceeds expectation ❖ To ensure timely completion of Zero Session as per Standard Operating Procedures (SOP) ❖ To ensure client’s understanding/agreement to the terms of the program before initiating the...

  • Dietitian(Female)

    1 week ago

    Ras al-Khaimah, United Arab Emirates VLCC Wellness International Full time

    ❖ To ensure that service delivery is 100% as per VLCC Protocol ❖ To ensure that center’s OSR goals is achieved & regularity of clients exceeds expectation ❖ To ensure timely completion of Zero Session as per Standard Operating Procedures (SOP) ❖ To ensure client’s understanding/agreement to the terms of the program before initiating the...

  • Head of Inclusion Department

    3 weeks ago

    Al-Ayn, United Arab Emirates Teach Away Full time

    Contract Length: 2 years Number of Vacancies: 1 Student Level: - All Levels - University Graduate, Licensed Teacher **Requirements**: - Education Required: Bachelor - Minimum Teaching Experience: 2 years of teaching experience - Major: Special Education - Required Certificates: - Teaching Credential/License- Other Certification- A minimum of IELTS 6 or...