Slimming (In Charge Female)

1 week ago

Ras alKhaimah, United Arab Emirates VLCC Wellness International Full time

❖ To ensure service excellence as per VLCC Protocol
❖ To achieve slimming results via the highest standards of excellence maintaining customer satisfaction as the core
❖ To ensure compliance in all SOPs & corporate policies related to Slimming Services
❖ To regularly conduct quality audits for the center to ensure that the SOP’s are being followed
❖ To coach the slimming team post the audits in areas of opportunity
❖ To attend the Bi-weekly meetings facilitated by the ATH / Category Head
❖ To closely monitor weight loss performance and ensure slimming team’s coordinated effort to improve success rate
❖ To ensure all slimming programs are executed within their respective validity periods
❖ To achieve OSR goals & to review monthly OSR targets versus achievement
❖ To share action plan to improve OSR with Center Head / ATH / Slimming Category Head
❖ To ensure that VLCC slimming services reputation is maintained & trust reinforced with our customers
❖ To meet & counsel clients regularly, with special focus on clients who are not achieving planned weight loss
❖ To coordinate with ATH & provide support to client’s who are not achieving their goals
❖ To regularly conduct group counselling for plateau clients with ATH
❖ To resolve escalated client issues and proactively target and reduce possibility of causes of complaints by customer
❖ To ensure references from the current clients are regularly recorded
❖ To follow-up with VIP clients and those on break to minimize unexecuted packages
❖ To ensure that all Fitness and Medical reviews are conducted as per guidelines/SOP
❖ To cross check appointment planners for maximum utilization of resource
❖ To ensure required stock is maintained w.r.t. to slimming service execution like consumables etc.
❖ To be proficient in VLCC’s software system (CLM system), its various processes, reports and directives
❖ To ensure that all executions are updated in CLM for the aligned centers / region
❖ To improve success rate by monitoring the appointment planner
❖ To ensure that appointments are organized to maximize capacity utilization.
❖ To ensure timely completion of zero session as per SOP, to preplan zero sessions
❖ To plan and execute in-house & outdoor events to keep clients motivated and come in regularly
❖ To prepare the duty roster of slimming team
❖ To maintain hygiene and grooming of staff, cleanliness calibration & upkeep of appliances and the slimming section.
❖ To maintain all records at Center (Daily Record Register, Slimming Cards, Client Monitoring Register, and Appointment
Planner) and send necessary records to Corporate as and when required.
❖ To ensure that educational material is displayed and available in the center in the form of charts, posters, and handouts.
❖ To escalate incorrect bookings / package sales to the Centre Manager and Area Technical Head
❖ To analyze and send the Daily Monitoring Report (duly complete & accurate) to Centre Manager & ATH. Implement necessary
changes to improve execution at the center

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Slimming (in charge): 1 year (preferred)

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