Reservation Manager
2 weeks ago
- Oversee the day-to-day operationsof the reservation department, ensuring efficient handling ofbookings, cancellations, andmodifications.
- Develop and implement strategiesto maximize room occupancy and revenue.
- Monitorreservation trends and implement proactive measures to addressfluctuations in demand.
- Train reservation staffon booking procedures, customer service standards, and reservationsystem usage.
- Resolve escalated reservationissues and inquiries in a timely and professionalmanner.
RevenueAnalysis
- Analyze market trends, competitorpricing, and historical data to forecast demand and set pricingstrategies.
- Utilize revenue management toolsand systems to optimize room rates and inventoryallocation.
- Prepare revenue reports andperformance analysis for managementreview.
- Collaborate with sales and marketingteams to develop promotional strategies andpackages.
- Identify opportunities for revenueenhancement and cost-savinginitiatives.
- Cross-functionalCollaboration:
- Work closely with otherdepartments such as sales, marketing, and finance to align revenuestrategies with overall businessobjectives.
- Provide insights andrecommendations to support decision-makingprocesses.
- Participate in revenue meetings andcontribute to discussions on pricing, distribution channels, andmarket positioning.
Qualifications
- Bachelor's degree inHospitality Management, Business Administration, or relatedfield.
- Proven experience in reservationmanagement and revenue analysis within the hospitalityindustry.
- Strong analytical skills withproficiency in revenue management software and MSExcel.
- Excellent communication andinterpersonal skills.
- Ability to multitask,prioritize tasks, and work effectively underpressure.
- Attention to detail and a strategicmindset.
- Knowledge of hotel reservation systems(e.g., Opera) is preferred.
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