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Senior Sales Operations Agent
2 weeks ago
- Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QRs global sales/sales operations principles.
- Act as product knowledge expert for trade support tasks supporting in more complex tasks reservations ticketing FFP oneworld Beyond Business and Corporate queries.
- Assist Sales Operations Agents with their queries and escalations to ensure efficiency and quality services.
- Maintain and generate reports as required by reporting Line Manager.
- Be the primary person in following up with customers and trade partners on enquiries requests.
- Guide junior Sales Operations Agents particularly new joiners in QR processes and policies to ensure smooth operations within the department.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing Refunds Trade/Corporate Account support Group Sales Sales Support Sales Systems and Sales Administration.
- Take primary responsibility within the department in the processing of refunds issuance/reissuance of tickets ensuring smooth handling of all cases within purview.
- Make new reservations and changes to existing reservations quoting the correct fares and rules of carriage.
- Support Travel Agencies with reservations related activities.
- Produce reports for relevant markets and share monthly performance reports.
- You should have at least a Bachelors Degree or Equivalent with Minimum 1 year of jobrelated experience.
- Fluent in English secondary language desirable.
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
- Excellent relationship building and communication skills.
- Problemsolving skills efficiencyoriented mindset.
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