Resort Host

2 weeks ago

Dubai, Dubai, United Arab Emirates Banyan Tree Full time

Summary

JobDescription

Reliable andengaging. As a Resort Host, you will demonstrate the essence ofcreating an exceptional guest journey. You are committed to takingcare of the guests from the moment they arrive through to theirdeparture.

Responsibilities

  • Constantly apply standard operatingprocedures in your department.
  • DemonstrateBanyan Tree's brand service plus standards in allinteractions.
  • Provide a warm welcome &fond farewell to guests and assists Guests' according tobrand standards.
  • Remain observant and respondto each Guest who approaches the ReceptionDesk.
  • Is an ambassador of Banyan Tree byproviding an excellent firstimpression.
  • Maintain a perpetual presence onthe Reception Desk throughout the hours of theshift.
  • Greet all Guests courteously, using theGuest's name wheneverpossible.
  • Follow Hotel's telephoneetiquette standards.
  • Follow Occupational Health& Safety regulations.
  • Ensure adherenceto Banyan Tree's Code of Ethics.
  • Lookafter the Accor enrolments and encourage colleagues to enroll moreall arrivals to achieve the set targets.
  • He/shewill look after the profiles' update of all our guest andensure proper standard is followed.
  • Do courtesycalls to our guest in house and maintain arecord.
  • Do the credit limit check on dailybasis for all guest in house.
  • Monitor guestservice personnel to ensure maximum guest satisfaction throughpersonal recognition and prompt cordial attention from arrivalthrough departure.
  • Maintain an up-to-dateknowledge of hotel information and local services, includingoperating hours, promotions, events, attractions and any alliedinformation.

Qualifications

Experience/Certificates/Education

  • 2 years minimum experience in asimilar capacity within an ultra-luxury hospitalityenvironment.
  • Must possess outstanding Guestservices skills, professional presentation and sophisticatedcommunication skills.
  • Proficient in Englishlanguage (verbal & written), Russian language proficiencyis an asset.
  • Must be able to handle a multitudeof tasks in an intense, ever-changing environment while remainingcalm and collective.
  • Must be flexible in termsof working hours.
  • A hospitality diploma is anasset.
  • Computer literacy in Windows, MS OfficeSuite, and Opera PMS systems isrecommended.
  • Must have the ability to handlecash effectively andaccurately.

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