Telephone Supervisor

1 week ago


Dubai, Dubai, United Arab Emirates Novotel World Trade Centre Dubai Full time
Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Job Description:

Telephone Supervisor


We at Novotel & ibis World Trade Centre and ibis One Central are seeking for a Telephone Supervisor to join our Front Office team.


What you will be doing:

  • Responsible to run effectively the switchboard and supervise the operators ensuring incoming calls are given the highest possible service and include key responsibilities.
  • Ensuring that every calls is attended and greeted politely in a professional manner as per the standard.
  • Maintain up to date knowledge of the hotel and local services and communicate this to subordinates so they can supply information and respond to guest queries.
  • Has an impeccable attitude which conveys the image of the brand and hotel
  • Maintain an awareness of guest profiles through OPERA guest profile system.
  • Communicate any telephone faults and changes to the IT department.
  • Deal with any complaints, take action where appropriate and communicate this to the Manager.

Qualifications:

  • 2 years experience in the field.
  • Confident, ambitious and selfmotivated individual.
  • Good knowledge of Windows
  • Fluent in the local language; business English
  • Excellent communication and organizational skills and a good team player
  • Ability to be both proactive and reactive
  • Excellent organizations skills and ability to find solutions
  • Able to cope with the pressures of a very busy environment
Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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