CRM Manager

2 weeks ago


Sharjah, Sharjah, United Arab Emirates Steer Well Auto Full time
Creating and executing customer relationship management campaigns that aim to increase customer loyalty

  • Creating a set of universal customer relationship procedures and implementing them at every level of the company
  • Analyzing customer journeys and looking to increase sales based on the received information
  • Supervising the organization's direct communication with customers and promptly solving any issues
  • Dividing the customer database by certain relevant customer characteristics and personalizing the approach accordingly
  • Using existing customer information to identify new potential customers and target audiences
  • Implementing new and more costefficient communication channels with customers
  • Constantly testing all customer interaction procedures and making sure the most efficient approaches are always prioritized.
  • Coordinating multiple departments regarding their customer interactions and finding ways to increase the level and effectiveness of their cooperation
  • Constantly studying the organization's direct competitors and analyzing how they handle customer relationships
  • Communicating directly with customers and acknowledging their issues

Salary:
AED10, AED12,000.00 per month

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Automotive/
Auto Industry: 3 years (required)

Language:

  • English (required)


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