Junior Client Relationship Manager

1 week ago


Dubai, Dubai, United Arab Emirates Fitch Learning Full time
Junior Client Relationship Manager

Requisition ID:45343
Business Unit:

Fitch Learning
Category:Business Development & Sales
Location:Dubai, Dubai, AE
Date Posted:Jul 16, 2023At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority.

Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion.

Fitch's Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences.

Fitch's ERGs are available to connect employees with others within the organization to offer professional and personal support.


With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market.

We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers.

There has never been a better time to make an impact and we invite you to join us on this journey.


Junior Learning Consultant

  • Dubai, United Arab Emirates
    Line Manager
  • Senior Learning Consultant
    Company Brief
  • Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years' experience in Financial Services. A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of the worlds' top banks and financial institutions.
  • Fitch Learning is part of the wider Fitch Group which includes; Fitch Ratings and Fitch Solutions. Agile and fast paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.
  • We're looking for individuals with drive, flexibility and passion to help us deliver a worldclass service to our clients. In return, Fitch Learning offers a fastpaced, startup like environment with considerable financial backing and stability that you associate with a larger corporate. It's a place where you can really make a difference and progress in your career.
    Role PurposeRole Responsibilities*
  • You will partner with our clients to build bespoke learning solutions that fit the client's needs. We will expect you to look for new business opportunities with new accounts in addition to new opportunities within your existing portfolio of approximately 20 accounts.
  • Day to day you will be responsible for:
  • Outreach for new prospects within the Middle East region offering the right product mix based on the requirement.
  • Manage the customer relationship for an identified regional customer base promoting Fitch Services to maximize revenue potential.
  • Deliver agreed annual sales revenue, direct margins, and product mix for Fitch product portfolio.
  • Proactive relationshipbuilding and revenue growth through networking and strategic analysis
  • Understanding the markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
  • Converting opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively.
  • Managing data and information closely and accurately, by using our Salesforce system to record and track your account developments
  • Handing projects over to the relevant operational team to deliver and manage, once the projects have been commercially secured and contracts negotiated, whilst retaining escalation and commercial oversight of the project.
  • Support the Senior Learning Consultants with Major Projects along with prospecting new potential key accounts.

Role Requirements

  • It is essential that you have a strong background in sales/business development, ideally within the financial services education sector
  • A proven track record in developing business and growing revenue streams with major Financial Institutions
  • Demonstrate a history of working to, and achieving revenue targets
  • You must be selfmotivated and able to generate ideas and demonstrate initiative, tenacity and perseverance
  • It is essential that you have excellent communication skills and a consultative selling approach
  • Fluency in Arabic would be a plus
  • Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are compr


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