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Officer - Customer Loyalty
1 week ago
Job Purpose: To take bookings, welcomes visitors directing them appropriately and provide support to clients who require Hospitality services.
Customer care:
• Manage the business center operations, including booking and promoting the meeting room accordingly to generate the targeted revenue.
• Welcomes visitors to the business center by greeting them, in person or on the telephone; answering or referring inquiries related to the business center booking.
• Maintains security protocol pertaining to the business center; like issuing visitor badges or any special requests that are required by the party who booked it.
• Maintains telephone and other ICT provided systems by following instructions for internal phone and console/terminal operation.
• Maintains safe and clean business center area by complying with procedures, rules, and regulations.
• Create specifications for custom reports and dashboards based on business needs and required or available data elements.
• Provide expert answers to questions about the business center, like rental meeting room prices, available tools provided, timings available.
• Identify and address customer needs in the business center with a goal to satisfy their expectations.
• Managing and making sure that all facilities like books, pens, monitor, chairs, water, or food if requested, are available in the meeting rooms with the right amounts required.
• Respond quickly and accurately to a large volume of customer inquiries or needs regarding all business center areas.
• Provide information and managing for customers regarding meeting rooms, rental and facilities.
• Provide solution and help in case of any conflicts like monitor issue or any facility issue.
Education
A minimum of a bachelor's or any equivalent degree
Experience
A minimum of 3 years of relevant experience
English language required (advanced)
Skills:
Interpersonal Skills
Emotional intelligence
Customer Success
Analytical Thinking
Business Protocol
Innovation
Negotiation skills
Presentation skills
Problem Solving Skills
Planning & Organizing
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