Officer - Customer Loyalty

1 week ago


Dubai, Dubai, United Arab Emirates سلطة دبي للمناطق الاقتصادية المتكاملة Full time

Job Purpose: To take bookings, welcomes visitors directing them appropriately and provide support to clients who require Hospitality services.

Customer care:


• Manage the business center operations, including booking and promoting the meeting room accordingly to generate the targeted revenue.


• Welcomes visitors to the business center by greeting them, in person or on the telephone; answering or referring inquiries related to the business center booking.


• Maintains security protocol pertaining to the business center; like issuing visitor badges or any special requests that are required by the party who booked it.


• Maintains telephone and other ICT provided systems by following instructions for internal phone and console/terminal operation.


• Maintains safe and clean business center area by complying with procedures, rules, and regulations.


• Create specifications for custom reports and dashboards based on business needs and required or available data elements.


• Provide expert answers to questions about the business center, like rental meeting room prices, available tools provided, timings available.


• Identify and address customer needs in the business center with a goal to satisfy their expectations.


• Managing and making sure that all facilities like books, pens, monitor, chairs, water, or food if requested, are available in the meeting rooms with the right amounts required.


• Respond quickly and accurately to a large volume of customer inquiries or needs regarding all business center areas.


• Provide information and managing for customers regarding meeting rooms, rental and facilities.


• Provide solution and help in case of any conflicts like monitor issue or any facility issue.

Education

A minimum of a bachelor's or any equivalent degree

Experience

A minimum of 3 years of relevant experience

English language required (advanced)

Skills:

Interpersonal Skills

Emotional intelligence

Customer Success

Analytical Thinking

Business Protocol

Innovation

Negotiation skills

Presentation skills

Problem Solving Skills

Planning & Organizing


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