Information Technology Assistant

1 week ago


Dubai, Dubai, United Arab Emirates Royal Avenue Investments Full time

Job Description:
IT Assistant


Position:
IT Assistant

Location:
Dubai World Trade Center

Summary:

Key Responsibilities:

-
Technical Support:

  • Provide firstline technical support to endusers, addressing hardware, software, and network issues.
  • Assist in troubleshooting and resolving ITrelated problems in a timely manner.
-
Hardware and Software Maintenance:

  • Perform regular maintenance on computer systems, including installing updates, patches, and antivirus software.
  • Assist in the procurement, installation, and configuration of hardware and software.
-
User Account Management:

  • Set up and manage user accounts, permissions, and passwords.
  • Ensure compliance with IT security policies and procedures.
-
Network Support:

  • Assist in the configuration and maintenance of network equipment, including routers, switches, and firewalls.
  • Troubleshoot network connectivity issues and assist in the implementation of network upgrades.
-
IT Documentation:

  • Maintain accurate and uptodate documentation of IT systems, configurations, and procedures.
  • Create and update user guides and documentation for common IT tasks.
-
IT Projects:

  • Collaborate with the IT team on the implementation of IT projects, including system upgrades and rollouts.
  • Assist in researching and evaluating new technologies to enhance IT capabilities.
-
Inventory Management:

  • Track and manage IT equipment inventory, including computers, peripherals, and software licenses.
  • Assist in procurement processes and vendor management.
-
Security:

  • Assist in the implementation and monitoring of IT security measures.
  • Stay informed about the latest cybersecurity threats and best practices.

Qualifications and Skills:

  • Associate's degree in Information Technology, Computer Science, or a related field.
  • Previous experience in a similar IT support role is a plus.
  • Strong knowledge of computer systems, networks, and troubleshooting techniques.
  • Familiarity with Windows and/or Mac operating systems.
  • Proficiency in Microsoft Office Suite and basic IT tools.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team.

Personal Attributes:

  • Proactive and solutionoriented mindset.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize and manage multiple tasks efficiently.
  • Eagerness to learn and stay updated on emerging technologies.

Salary:
AED4, AED7,000.00 per month

Application Question(s):

  • Are you an Emirati with Family Book?


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