CID Associate

2 weeks ago


Dubai, Dubai, United Arab Emirates The First Group Dubai Full time
The job posting is outdated and position may be filled

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service.
  • Take initiative to add a personalized experience.
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
  • Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
  • Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
  • Maintain a structured filing system, as per CID and audit procedures requirements.
  • At least 1 year of experience as a front desk agent in a 5*property.
  • Service focused personality is essential.
  • Front Office computer literacy (e.g., OPERA, VICAS, etc.)
  • Fluency in Arabic and English is a must; additional languages are a plus.
  • Excellent organizational skills and attention to detail

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