Cluster Reservation Agent

1 week ago


Dubai, Dubai, United Arab Emirates the first group dubai Full time

Responsibilities

  • Answer all incoming calls promptly,in an attentive, courteous, efficient manner and maintainingexcellent call audit scores.
  • Answer guestinquiries about hotel services, facilities and hours ofoperation.
  • Enter reservations into the computeraccording to standard operatingprocedures.
  • Book room reservations whilefocusing on maximizing room revenue and average rate using standardrate quoting scenario at all times. Up sell rooms and cross–sell other amenities and facilities whenpossible.
  • Reconversion of cancelledreservations.
  • Communicate and work closely withthe Sales Department and Front Office.
  • Maintainaccurate files and reports.
  • Handle all specialreservations, to include V.I.P. reservations, packages anddiscounts.
  • Ensure that all e-mailcorrespondence is answered in a professional manner within theresponse time frame.
  • Post no-show revenuedaily, if required at property.
  • Communicaterates and availability to wholesalers.
  • Ensureproper Billing Instructions are updated on each booking to avoidany rebate or refunds.
  • Ensure all guestrequirements are properly noted on the booking and communicatedwith the departments involved
  • Complete tasks onthe daily reservations checklist
  • Be fully awareof the Hotel's promotions andoffers
  • Assist with processing travel agentcommissions as requested.

Qualifications andSkills

  • Atleast 2 years of experience workingwith the reservations department in a4/5*property.
  • English Proficiency both writtenand verbal.
  • Proficiency in other languages is aplus.
  • Degree/Diploma in Training andDevelopment or Hotel Management.
  • Workingknowledge of Opera PMS and Microsoft Office isessential.


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