Cluster Reservations Agent

1 week ago

Dubai, Dubai, United Arab Emirates Hilton Full time

As Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the cluster of hotels.

A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Specifically, a Reservations Agent will perform the following tasks to the highest standards:

What will I be doing?

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards


A Reservations Agent working at Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
  • To maintain a high customer service focus by approaching your job with guests always in mind
  • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills and knowledge to enhance your personal performance & development.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiatelevel degree

What will it be like to work for Hilton?


The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands.

Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history.

Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our

Go Hilton Team Member Travel
discount program.

Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all.

Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

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