BPO Project Management

2 weeks ago


Dubai, Dubai, United Arab Emirates Concentrix Full time
About the job

Aboutus

We are a leading global provider of customerexperience (CX) solutions and technology. We create game-changingcustomer journeys for some of the world's best brands andthe ones that are changing the world as we know it. Every day, wedesign, build, and run CX that helps brands grow across the worldand into the future. Whether it's a specific solution orthe whole end-to-end journey, we've got it covered.We're the strategic thinkers who design brand-definingexperiences. The tech geeks who build smarter solutions. Andthe

operational experts who run it all and makeit work seamlessly. Across 70+ countries and six continents, weprovide services across key industry verticals, includingtechnology & consumer electronics; retail, travel &e-commerce; banking, financial services & insurance;healthcare; communications & media; automotive; and energy& publicsector.

  • To handlethe end-to-end transition and ramp-up of new and existing accountsand manage the project scope and schedule.
  • Toformulate, design, construct a proposal, develop a cost case,present a transition solution internally/externally, and constructa transition implementation plan for new client proposals (RFP orRFI), in conjunction with the Global Solutionsteam.
  • To be the single point of contact withthe client, the implementation team, & senior management toprovide a 360-degree view of transitionmanagement.
  • To ensure all possible risks thatcan adversely impact project timelines are highlighted andmitigation plans are in place. Prepares internal risk managementprocedures, change management procedures, issue managementprocedures, problem management procedures and quality managementprocedures.
  • Lead and execute structuredgovernance with key workstreams involved in transitionimplementation.
  • Develops the overall transitionproject plan and guides the knowledge transfer leads in creatingthe per-process/work stream projectplan.
  • Follow the transition toolkit &strive for continuous improvement in the toolkitdocumentation.
  • High-impact internal projectsundertaken (if any) drive internal high-impact initiatives suchthat they are in green light and receive excellent internalcustomer feedback.

【必須(MUST)】

  • Bachelor'sdegree.
  • More than 7 years of total workingexperience.
  • More than 3 years in a transitionor project management role.
  • Better have BPOindustry experience.
  • Excellent verbal andwritten English and Japanese languageskills.


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