BPO Project Management

2 weeks ago


Dubai, Dubai, United Arab Emirates Concentrix Full time

We are a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world's best brands and the ones that are changing the world as we know it. Every day, we design, build, and run CX that helps brands grow across the world and into the future. Whether it's a specific solution or the whole end-to-end journey, we've got it covered. We're the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the

operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals, including technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

  • To handle the end-to-end transition and ramp-up of new and existing accounts and manage the project scope and schedule.
  • To formulate, design, construct a proposal, develop a cost case, present a transition solution internally/externally, and construct a transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team.
  • To be the single point of contact with the client, the implementation team, & senior management to provide a 360-degree view of transition management.
  • To ensure all possible risks that can adversely impact project timelines are highlighted and mitigation plans are in place. Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures.
  • Lead and execute structured governance with key workstreams involved in transition implementation.
  • Develops the overall transition project plan and guides the knowledge transfer leads in creating the per-process/work stream project plan.
  • Follow the transition toolkit & strive for continuous improvement in the toolkit documentation.
  • High-impact internal projects undertaken (if any) drive internal high-impact initiatives such that they are in green light and receive excellent internal customer feedback.
  • More than 7 years of total working experience.
  • More than 3 years in a transition or project management role.
  • Better have BPO industry experience.
  • Excellent verbal and written English and Japanese language skills.
Disclaimer: is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Concentrix Full time

    About the jobAbout usWe are a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world's best brands and the ones that are changing the world as we know it. Every day, we design, build, and run CX that helps brands grow across the world and into the future. Whether it's a...

  • Bpo Sales Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Empgowin Full time

    Hello there,Hope you are doing well.We are hiring for a Business Development Manager in IT Service Sales for Dubai, UAE.Role: This role is for a seasoned Business Development Sales professional who has working experience with BPO companies.Responsibilities: The individual in this position is responsible for leading sales for consulting and services to- new...


  • Dubai, Dubai, United Arab Emirates Happy Helpers Full time

    We are looking for Customer Service Agent / Tele Sales having - 3 years of experience preferably Female with Tagalog/Arabic/English langauge skills.ESSENTIAL SKILLS. Excellent communication skills and highly responsive. Tele calling and managing phone calls Customer care/Service. Excellent attitude with a Customercentric approach.Office Location: Clover Bay...


  • Dubai, Dubai, United Arab Emirates Tafaseel BPO Full time

    Strategic Leadership:Provide strategic leadership and vision for the business development department, aligning goals with the overall company objectives.Develop and implement comprehensive business development strategies to boost revenue growth and expand the company's presence in the BPO industry.Market Analysis and Opportunity Identification:Conduct market...


  • Dubai, Dubai, United Arab Emirates KHALES PROJECT MANAGEMENT Full time

    We are looking for Architect Project Manager having experience in CONSULTANCY firm. A Project Manager is a professional who is responsible for all technical and engineering aspects of their assigned projects. They plan, schedule, predict, and manage all the technical tasks of their assigned project to assure accuracy, proper resources, and quality from start...


  • Dubai, Dubai, United Arab Emirates Concentrix Full time

    About the jobAboutusWe are a leading global provider of customerexperience (CX) solutions and technology. We create game-changingcustomer journeys for some of the world's best brands andthe ones that are changing the world as we know it. Every day, wedesign, build, and run CX that helps brands grow across the worldand into the future. Whether it's a specific...


  • Dubai, Dubai, United Arab Emirates Tafaseel BPO Full time

    Business Development Vice-President - UAE National Business Development Vice-President - UAE NationalProvide strategic leadership and vision for the business development department, aligning goals with the overall company objectives.Develop and implement comprehensive business development strategies to drive revenue growth and expand the company's market...

  • Project Coordinator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Synergy Project Management Full time

    KEY RESPONSIBILITIES: Professional knowledge in Interior /construction of the villa's Procurement. Establish and maintain strong and positive relationships with suppliers and vendors. Negotiate pricing, supplier contracts and service level agreements with vendors, suppliers and agents to ensure the highest quality products for lowest possible cost or best...

  • Telesales Executive

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Baden BPO & Software LLC Full time

    English Speaking BPO Call Center Experience Is RequiredBaden BPO & Software LLC seeks dynamic and personable sales and customer service agents to manage client inquiries. A background in call center and customer service is a requirement.Shift Timing: 7:00 pm - 3:30 am (Evening Shift)Work Days: Monday to Friday (5 days a week)Responsibilities:A call center...

  • Telesales Executive

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Baden BPO Full time

    We are in search of a proactive and articulate Tele Sales Representative with exceptional communication abilities to handle sales inquiries and manage client interactions via phone. Having a background in call center operations and customer support would be advantageous.Responsibilities: Conducting sales calls with potential clients. Engaging in Lead...

  • Project Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Compass Project Consulting Full time

    The Role To lead projects (within your capabilities) from the concept stage through to the operational handover stage to deliver the project/s to the satisfaction of the Client/s, within budget, within the programme, in accordance with the brief and in accordance with authority requirements. To assist the Senior Project Manager in the delivery of larger more...

  • Project Manager

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Compass Project Consulting Full time

    The Role To lead projects (within your capabilities) from concept stage through to operational handover stage to deliver the project/s to the satisfaction of the Client/s, within budget, within programme, in accordance with the brief and in accordance with authority requirements. To assist the Senior Project Manager in the delivery of larger more...


  • Dubai, Dubai, United Arab Emirates Compass Project Consulting Full time

    The Role To assist the Senior Project Manager from the concept stage through to the operational handover stage to deliver the project/s to the satisfaction of the Client/s, within budget, within programme, in accordance with the brief, and in accordance with authority requirements. As a professional project management consultancy Compass represents and acts...

  • Project Coordinator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Synergy Project Management LLC Full time

    You will be providing key administrative support from the project initiation through to the project post-completion handover. Liaising with the relevant internal departments and external Consultants, Landlords, Clients, Subcontractors, and the like in providing up-to-date and concise information to ultimately aid project delivery. Involved in procurement,...


  • Dubai, Dubai, United Arab Emirates Baden BPO & Software LLC Full time

    Team Leader Responsibilities: Managing the daytoday activities of the team. Motivating the team to achieve sales target Developing and implementing a timeline to achieve targets. Highly energetic & motivating approach Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to...


  • Dubai, Dubai, United Arab Emirates Compass Project Consulting Full time

    Compass Project Consulting is an award-winning, dynamic, and respected project development consultancy, providing high-quality, value-for-money, and fully tailored services to clients across all sectors. As highly regarded project leaders and effective communicators, our Team at Compass has delivered numerous projects for some of the region's most ambitious...


  • Dubai, Dubai, United Arab Emirates EZMS LLC, FZ Full time

    Core Responsibilities Conduct quality assurance assessments of BPO team members to ensure adherence to company policies and procedures. Identify areas of improvement in the BPO team's customer service delivery and provide recommendations for enhancement. Develop and maintain quality assurance guidelines, procedures, and policies. Provide feedback and...

  • Data Entry

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Axcim Global BPO Solutions Full time

    Data Entry / Call Center ExecutiveLead Generating and Customer Service Positions.Axcim Global BPO Solutions seeks dynamic and personable sales and customer service agents to manage client inquiries.Shift Timing: 7:00 pm - 3:30 am (Evening Shift)Work Days: Monday to Friday (5 days a week)Responsibilities:A call center representative focuses on building...

  • Project Director

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Compass Project Consulting Full time

    AboutCompass Project Consulting is an award-winning, dynamic, and respected project development consultancy, providing high-quality, value-for-money, and fully tailored services to clients across all sectors. As highly regarded project leaders and effective communicators, our Team at Compass has delivered numerous projects for some of the region's most...


  • Dubai, Dubai, United Arab Emirates GazMin International Project Management Services LLC Full time

    Position Overview:Key Responsibilities:- Project Coordination: Assist in planning, executing, and finalizing projects according to strict deadlines and within budget. Coordinate the efforts of team members and thirdparty contractors or consultants. Define project scope, goals, and deliverables that support business goals in collaboration with senior...