Property Supervisor

2 weeks ago


Dubai, Dubai, United Arab Emirates iSHR Full time

We are seeking a hard-working, energetic, employee who is passionate about delivering on the promise of excellence in customer service.

By providing personalized attention to our guest and owners, who will help us maintain our quickly growing portfolio of holiday homes.


Responsibilities:

_

  • Review the arrival list daily and assists in ensuring the apartment preparation, topup and availability of welcome amenities.
  • Coordinate with the Guest Relations team the cleaning schedule and crosscheck that all the cleaning jobs are correctly booked.
  • Being accountable of daily guests' checking requests and specials
  • Check each property to ensure that company standards are met.
  • Draft for each checkout the updated checklist and promptly report any missing or damaged item as well as any maintenance issue.
  • Oversee guest experience from guest arrival, throughout their stay and during their departure with the support of Guest Relation team.
  • Respond quickly to calls to ensure guests are not kept waiting.
  • Coordinate resolution tasks for challenging situations, whilst keeping the customer informed of their actions. (challenging situations may include maintenance, technicians, contractors, cleaners etc.).
  • Prioritize tasks and communicate effectively with colleagues which is essential for the daily running of the operations.
  • Effectively collaborate on resolution cases with the concierge and security, with whom you'll be interacting frequently.
-
Requirements:_

  • Experience in customer engaging roles within a hotel or holiday home operator in the UAE.
  • Role is based in Dubai and a UAE driving license is required.
  • Our guests touch down from dawn until dusk, including on weekends and holidays.
  • Excellent communication skills

Job Types:
Full-time, Permanent, Fresher

Salary:
AED6, AED7,000.00 per month
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