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Deskside L2 Support with Asset Management
1 week ago
Job Title:
Deskside L2 Support with Asset Management
Location:
Abu Dhabi
Job Type:
Contract
Duration: 6 months, extendable
Job Overview:
Key Responsibilities:
- Deskside Support: Provide Level 2 technical support, troubleshooting, and problem resolution for endusers within the client's premises, ensuring mínimal downtime and high user satisfaction.
- Asset Management: Maintain a comprehensive inventory of all IT assets, including hardware and software, ensuring accurate tracking, recordkeeping, and compliance with asset management policies.
- Technical Documentation: Create and maintain technical documentation, including hardware and software manuals, to assist endusers and team members.
- Remote Support: Offer remote support to endusers, resolving issues through remote access tools whenever possible.
- Client Site Visits: When necessary, be prepared to travel to the client's site in Abu Dhabi to address onsite technical issues, installations, or maintenance.
- Reporting: Generate regular reports on asset inventory, usage, and technical issues. Provide insights and recommendations for improvements.
- Compliance: Ensure compliance with IT security policies and procedures. Assist with audits related to asset management and IT security.
Qualifications and Skills:
- Minimum of 8 years of experience in deskside support, including Level 2 support responsibilities.
- Proficiency in Asset Management, including tracking, auditing, and compliance.
- Strong knowledge of hardware and software troubleshooting.
- Valid driving license is mandatory.
- Excellent communication skills with the ability to interact professionally with endusers and clients.
- Quick learner and a selfstarter with the ability to work independently.
- IT certifications such as CompTIA A+, CompTIA Network+, or equivalent are a plus.
- Ability to adapt to a fastpaced environment and respond to urgent support requests effectively.
Job Type:
Contract
Contract length: 6 months
Salary:
AED8, AED10,000.00 per month
Application Question(s):
- Willing to travel to the client's site in Abu Dhabi
Experience:
- Desktop/Deskside L2 Support: 5 years (required)
License/Certification:
- Driving License (required)
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