Deskside L2 Support with Asset Management

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Recmatrix Consulting Pvt Ltd Full time

Job Title:
Deskside L2 Support with Asset Management

Location:
Abu Dhabi

Job Type:
Contract

Duration: 6 months, extendable

Job Overview:

Key Responsibilities:

  • Deskside Support: Provide Level 2 technical support, troubleshooting, and problem resolution for endusers within the client's premises, ensuring mínimal downtime and high user satisfaction.
  • Asset Management: Maintain a comprehensive inventory of all IT assets, including hardware and software, ensuring accurate tracking, recordkeeping, and compliance with asset management policies.
  • Technical Documentation: Create and maintain technical documentation, including hardware and software manuals, to assist endusers and team members.
  • Remote Support: Offer remote support to endusers, resolving issues through remote access tools whenever possible.
  • Client Site Visits: When necessary, be prepared to travel to the client's site in Abu Dhabi to address onsite technical issues, installations, or maintenance.
  • Reporting: Generate regular reports on asset inventory, usage, and technical issues. Provide insights and recommendations for improvements.
  • Compliance: Ensure compliance with IT security policies and procedures. Assist with audits related to asset management and IT security.

Qualifications and Skills:

  • Minimum of 8 years of experience in deskside support, including Level 2 support responsibilities.
  • Proficiency in Asset Management, including tracking, auditing, and compliance.
  • Strong knowledge of hardware and software troubleshooting.
  • Valid driving license is mandatory.
  • Excellent communication skills with the ability to interact professionally with endusers and clients.
  • Quick learner and a selfstarter with the ability to work independently.
  • IT certifications such as CompTIA A+, CompTIA Network+, or equivalent are a plus.
  • Ability to adapt to a fastpaced environment and respond to urgent support requests effectively.

Job Type:
Contract

Contract length: 6 months

Salary:
AED8, AED10,000.00 per month

Application Question(s):

  • Willing to travel to the client's site in Abu Dhabi

Experience:

  • Desktop/Deskside L2 Support: 5 years (required)
Asset Management: 5 years (required)

License/Certification:

  • Driving License (required)

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