![SecureTech LLC](https://media.trabajo.org/img/noimg.jpg)
IT Support Lead
1 week ago
Main Responsibilities
i. Build a cohesive L1 team through training, mentoring and coaching and manage L1 Support Engineers effectively ii. Prepare routine ITSM reports from service desk perspective specifically measuring performance against department KPIs
iii. Ensure that Resolution and Response SLAs are met for all incidents and service requests in the L1 Queue
iv. Determine the root cause of different issues and communicate effectively to relevant resources and the operations manager
v. Troubleshoot all technical customer requests with the team and ensure timely service fulfilment
vi. Support daily IT asset management activities including but not limited to Asset Movement requests, commissioning and decommissioning user stations, IT Asset Bar coding and Asset Transfer requests
vii. Prepare monthly 24/7 shift roster for L1 Resources and follow up on the attendance of resources in the different L1 shifts
viii. Participate in Infrastructure Change Control whenever tasks are assigned to the L1 Queue
ix. Oversee 100% of incidents, service requests and problem management processes and escalate to relevant L2 engineers whenever required
Minimum Qualifications & Certification Requirement
Bachelor's degree in computer science or computer engineering
Certification (At least one of the below):
CompTIA A+ MCSE CCNA (Routing & Switching) Microsoft Certified Desktop Support Technician (MCDST)
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
-
Lead Servicenow Architect
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Full timeAt least 12+ years of experience in ITSM Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes Lead the design of technical solutions for complex systems, ensuring consistency with specified requirements agreed with both external, and internal customers. Establish policy and strategy for the selection of solution...
-
IT Support Executive
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Swift IT Full timemonitor and maintain computer systems and networks Intall and configure servers and active directory Hand on experience in handling office 36 talk staff or clients through a series of actions, either facetoface or over the phone, to help set up systems or resolve issues- troubleshoot system and network problems, diagnosing and solving hardware or software...
-
IT Support Executive
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Swift IT Full timeMonitor and maintain computer systems and networks Intall and configure servers and active directory Hand on experience in handling office 36 Talk to staff or clients through a series of actions, either facetoface or over the phone, to help set up systems or resolve issues- troubleshoot system and network problems, diagnosing and solving hardware or software...
-
Lead Support Engineer
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates National Petroleum Construction Company Limited Full timeJob Description Role / Purpose:Jobs at this level are responsible for planning, allocating tasks and leading Support Engineering team.Provide supervision and coordination of activities, attends important meetings related to engineering systems/3D model reviews and prepare project-specific system administration procedures.Propose and implement appropriate...
-
Support Process Improvement Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Deel Full timeSupport Process Improvement Lead | Deel Abu DhabiDeel is the all-in-one Global People Platform that simplifies and streamlines every aspect of managing an international workforce—from culture and onboarding, to local payroll and compliance. Our industry-leading suite of HR tools, payroll solutions, mobility services, and compliance expertise makes it...
-
Sales Administration Officer
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LEAD Development Full timeThe role involves providing a professional Administration support to the Operations Team and Sales TeamKey Duties and Responsibilities:Processing sale and purchase agreements and other documents when needed.Managing the Jubail Inventory and updating Salesforce.Filing and Updating the client's files on our shared folders.Coordinating and liaising with the...
-
Data Scientist Team Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Full time7+ Years of experience in Data Science and managing AI team. Master's or Doctor's Degree in Data Science. Experience in AI, Machine learning, Computer vision and NLP. Experience in MLOPs. Full understanding of statistics, Data Modeling and ML techniques Experience in Data analytics tools like Python, R, SQL and data visualization. Perfect communication and...
-
Global Account Manager
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Agrius IT Full timeResponsibilities Develop a deep understanding of our IT products and services, their features, benefits, and technical specifications. Effectively communicate and demonstrate the value proposition of our products to potential customers. Build and maintain strong, longlasting relationships with existing customers, providing exceptional aftersales support and...
-
System Analyst- Development Support
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full timeEvaluating current IT systems, including hardware, software, and network features.Communicating with management and employees to determine system requirements.Planning new systems that address any issues with the current systems.Preparing cost-benefit analysis reports for all proposed upgrades.
-
System Analyst- Development Support
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full timeEvaluating current IT systems, includinghardware, software, and networkfeatures.Communicating with management andemployees to determine systemrequirements.Planning new systems that addressany issues with the current systems.Preparingcost-benefit analysis reports for all proposedupgrades.
-
Quality Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Foundever Full timeQuality Lead | Foundever Abu DhabiFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients...
-
End User Support Team Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Blugrass Tachnologies Full timeAll the Question below must be answered.Job Title:Senior Salesforce DeveloperLoc:AUH (Abu Dhabi)Duration:12 monthsMinimum Experience:8-10 years team lead (Enterprise Environment)Job Specific Skills:Expertise on Windows exchange Server, Active DirectoryExpertise on Microsoft Exchange Server User AdministrationExpertise on Windows 10, 11 and MACExperience in...
-
Lead Technical Support
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates STAR SERVICES LLC. Full timeUnited Arab Emirates - Abu Dhabi HSC AnyJob Detail***- Job ID: SS2024JD844 Industry:Power Generation / Power Distribution / Energy / Nuclear EnergyJob Type: Full Time Job Location:Abu Dhabi, United Arab EmiratesMinimum Education: HSC Any Experience: 35 Years Start Date:Feb 14, 2024End Date: Jun 14, 2024QUALIFICATION & EXPERIENCEBACHELOR'S DEGREE IN ANY...
-
Technical Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Group 42 Full timeOverview:Group 42 is an Abu Dhabi based artificial intelligence (AI) and cloud computing company, uniquely positioned in the national ecosystem to develop and deploy holistic and scalable AI solutions.G42 Healthcare is committed to developing a world-class, sustainable healthcare sector in the UAE and wider region. At the forefront in the battle against the...
-
HSE Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates GHD Full timeHSE Lead | GHD Abu DhabiGHD is a global network of multi-disciplinary professionals providing clients with integrated solutions through engineering, environmental, design and construction expertise. Our future-focused, innovative approaches connect and support communities around the world, resiliency and sustainability for generations to come.HSE Lead | GHD...
-
Technical Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Lucidspire Full timeTechnical Lead | Lucidspire Abu Dhabi Lucidspire is a global technology services and consulting firm that specializes in providing innovative solutions to clients across the IT landscape. Our diverse portfolio of services includes IT Consulting, Product Design and Engineering, Manpower Consulting, and Information Security. We have a strong presence in...
-
Technical Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates G42 Healthcare Full timeOverviewGroup 42 is an Abu Dhabi based artificial intelligence (AI) and cloud computing company, uniquelypositioned in the national ecosystem to develop and deploy holistic and scalable AI solutions.G42 Healthcare is committed to developing a world-class, sustainable healthcare sector in the UAE and widerregion. At the forefront in the battle against the...
-
Scientist Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MatchaTalent Full timeJob Summary:Lead/Staff ScientistDecarbonization is expected to initiate, propose, and execute research and development debottlenecking/revamp, energy-saving, sustainability improvement programs directed towards the improvement of processes and commercial technologies towards achieving Decarbonization. Provide technology solutions to improve energy...
-
Tech Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ATRIBS METSCON GROUP Full timeIT Professional with 610 years of experience with expertise in Trade Finance and Supply Chain Finance domainShould be able to lead project management activities including Project Planning Requirement discussion coordination with vendor on development delivery and testing. PMP certified is preferable.Should be able to actively support in project rollout and...
-
Technology Lead
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Etihad Payments Full time|Technology Lead Al Etihad Payments empowers employees to work in an environment that best promotes their productivity and well-being, while providing high-quality workplace and fantastic professional experience.|Get to Know UsAl Etihad Payments is the UAE's designated retail payments entity, dedicated to developing and operating world-class infrastructure,...