![Wheely](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Leader
1 week ago
We lean into both cultural identities:
Swiss privacy and British prestige hospitality. Our product combines highly-trained chauffeurs, fine in-car experiences, and instant journey availability via a well-designed app.
Over the next 5-10 years we plan to build out and offer a full portfolio of luxury personal services, allowing clients to protect their time beyond just chauffeuring.
About the role:
Wheelys Customer Service Team are directly responsible for facilitating perfect journeys for our passengers.
They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch.
This team is obsessed with understanding our customers' preferences and delighting them with our service.What you will be doing:
- Protect our customer's time by ensuring the team adheres to operational SLAs
- Provide exceptional customer service by ensuring the team adheres to our rigorous luxury communication standards
- Take ownership for maintaining customer satisfaction targets for the team
- Monitor results & prepare relevant reporting and weekly analytics of team results
- Own escalated customer complaints end to end and further escalate our customer's feedback to senior leadership and relevant teams
- Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company
- Train new joiners on the team to deliver exceptional customer service
- Managing a team of agents and their professional development
- Creating rosters based on forecasted volumes
- Feedback to other departments about process or product inefficiencies
Requirements:
Must-have:
- Fluency in both spoken and written English & French
- 4+ years of experience working in the luxury service industry in a customerfacing role
- Passion for exceptional customer service.
- Strong interpersonal skills, with the ability to build rapport
- Excellent communication skills
- Enthusiasm for the role
- Flexibility, to do shift work including nights and weekends, in the office.
- The ability to thrive in a fastpaced high volume contact center
- Previous experience in a supervisory role
- Excellent problemsolving ability
- Technically proficient
- Proven track record of handling escalated customer complaints effectively
- Supervisory or management experience with direct reports
- Previous experience in a contact centre
Nice to have:
- Additional languages
- German, Spanish, Arabic, Chinese
- Diploma + in hospitality or related field
- Experience working with Jira, Intercom & Aircall
What we Offer:
- Competitive salary and equity package
- Monthly credit for journeys with Wheely
- Private health insurance
- Professional development subsidies
- Language allowance for desirable languages
- Lunch allowance
- Bestinclass equipment
-
Customer Service Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates Baden BPO & Software LLC Full timeTeam Leader Responsibilities: Managing the daytoday activities of the team. Motivating the team to achieve sales target Developing and implementing a timeline to achieve targets. Highly energetic & motivating approach Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to...
-
Team Leader, Customer Service Executive
1 week ago
Dubai, Dubai, United Arab Emirates Big Bull Healthy LLC Full timeJob Vacancies for the following positions:2 Drivers - AED salary4 Customer service members - AED salary1 Team Leader customer service - AED salarySalary: AED1, AED2,500.00 per month
-
Customer Service Team Leader- Dubai
1 week ago
Dubai, Dubai, United Arab Emirates HTrust Human Resources Consultancy Full timeOur client, a leading firm in the eCommerce fulfilment industry, is seeking a Customer Service Team Leader to oversee operations and ensure exceptional service delivery. The ideal candidate will lead customer service teams in a fast-paced fulfilment center environment, ensuring excellent customer experience and efficient issue resolution. Key...
-
Customer Service Team Leader- Dubai
1 week ago
Dubai, Dubai, United Arab Emirates HTrust Human Resources Consultancy Full timeOur client a leading firm in the eCommercefulfilment industry is seeking a Customer Service Team Leader tooversee operations and ensure exceptional service delivery. Theideal candidate will lead customer service teams in a fastpacedfulfilment center environment ensuring excellent customerexperience and efficient issue resolution. Key responsibilitiesinclude...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates Hadero Coffee Shop LLC Full timeJob descriptionLooking for a Team Leader, with 2-3 years of experience being a Barista and a Team Leader.Has expertise in Coffee and Customer Service.Can manage a small Cafe Shop.Can join immediately.
-
Customer Service Leader
1 week ago
Dubai, Dubai, United Arab Emirates Aramex Full timeJob Responsibilities: Has intimate knowledge of customer needs and ability to provide solutions. Work with the Customer Service Manager initiatives to develop and implement service initiatives to improve the customer experience. Adhere to Customer Service Policies and Procedures to maximize the customer satisfaction in every customer transaction. Analyze...
-
Team Leader, Front Services
1 week ago
Dubai, Dubai, United Arab Emirates Kerzner International Resorts Full timeTeam Leader, Front Services(11899)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every...
-
Digital Services Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full timeRole : Digital Services Team LeaderLocation : DubaiRole Purpose:The Digital Services Team Leader is responsible of the WBG customer onboarding journey for ADIB Office Banking solutions, ADIB Direct online channel and other WBG products setups (i.e. link Host to Host, SWIFT for corporates, Sweeps) to meet exceptional service delivery as per agreed SLA. Direct...
-
Team Leader, Vip Services
1 week ago
Dubai, Dubai, United Arab Emirates Atlantis The Royal Full timeTeam Leader, VIP Services(10415)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every...
-
Digital Services Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full timeRole:Digital Services Team LeaderLocation : DubaiRole Purpose:The Digital Services Team Leader is responsible of the WBG customer onboarding journey for ADIB Office Banking solutions, ADIB Direct online channel and other WBG products setups (i.e. link Host to Host, SWIFT for corporates, Sweeps) to meet exceptional service delivery as per agreed SLA. Direct...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates Al Futtaim Group Full timeTeam Leader - Rental Operations | Hertz Jobs in Dubai, UAE by Al Futtaim Group | Team Leader - Rental Operations | HertzAl Futtaim Group - Dubai, UAE Posted In 31/12/2013Apply For JobApplicants77 Views5611Job DescriptionHertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than...
-
Dubai, Dubai, United Arab Emirates Liebherr Group Full time1- Customer Service Team Leader – Construction EquipmentJob: Full TimeLocation: Dubai, UAEJob Responsibilities:Maintain and improve customer relationshipsFollow-up customer enquiriesExpand the MSC in relation to spares, warranty and serviceDistribute service contractsSupport for planning of service and partsPlan the parts stock, turnover and investments...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates ABZ Financial Broker LLC Full timeJob Title: Team Leader - Personal Loan ProjectLocation: Dubai, UAECompany: ABZ Financial Brokers LLCAbout Us:ABZ Financial Broker LLC is a UAE registered company that offers cost-effective solutions to fulfill the diverse business requirements of our clients. We aim to provide comprehensive and tailored solutions to meet the specific needs of each client.Job...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates dnata Full timeTeam Leader (UAE heavy License No 4) Jobs in DubaiJob Responsibilities:Plans the distribution and allocation of resources to ensure that the area?s concerned processes and activity are completed within the time required for operations on shiftEnsures safety of staff and guides them to work safely by providing support, direction , whilst being a role model...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates SRJ SOLUTION Full timeSRJ Solutions, a leading company based in Dubai, United Arab Emirates, is currently seeking a highly motivated and experienced Team Leader for Tele Sales (Consumer) with a specialization in Du. As a Team Leader, you will be responsible for overseeing and managing a team of tele sales professionals, driving sales targets, and ensuring exceptional customer...
-
Customer Support Team Leader Jobs In Dubai
1 week ago
Dubai, Dubai, United Arab Emirates Dautom Full timeCustomer Support Team Leader Jobs In Dubai | DautomFor More Top Organization Jobs Click HereDescription:Definition: The Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunitiesResponsibilities:Supervises,...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates GCH HR CONSULTANCY Full time**Job title: Team Leader Telesales**Job Types: Fulltime, Permanent, Direct HireArabic Speakers are encouraging to apply.Job Location: Dubai, United Arab EmiratesJob Brief The telesales team leader is the staff whose role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates Fintrek Marketing Full timeImmediate HiringPosition - Team LeaderSalary up to 8000Location - DubaiWe're looking for motivated individuals with a passion for finance and exceptional interpersonal skills. Your role will involve building and nurturing client relationships and selling our banking products like personal loans.Uphold and promote a customer-centric culture within the...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates Citi Full timeTeam Leader | Citi DubaiCiti's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...