Customer Support Team Leader Jobs In Dubai

2 weeks ago


Dubai, Dubai, United Arab Emirates Dautom Full time
Customer Support Team Leader Jobs In Dubai | DautomFor More Top Organization Jobs Click HereDescription:Definition: The Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities

Responsibilities:
Supervises, coordinates, directs, and monitors customer care staff activities to ensure prompt,courteous, and accurate responses are provided to customers.

Provides daily direction and communication to employees so that customer care calls areanswered in a timely, efficient, and knowledgeable manner.

Provides continual evaluation of processes and procedures.
Responsible for suggesting methods to improve area operations, efficiency, and service to bothinternal and external customers.

Requirements:


Creates and maintains a positive, respectful work environment for staffPrioritizes and assigns work to employees and initiates corrective measures to resolve problemsincluding scheduling or adjusting overtime as necessary.

Interacts with diverse levels of internal and external personnel to develop and maintaineffective communication to resolve issues and inquiries.
Performs special projects and miscellaneous duties as assigned.
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