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Spa Manager

3 months ago

Dubai, Dubai, United Arab Emirates Azurro Spa and Wellness Full time

RESPONSIBILITIES:

  • Always demonstrate sincere customer focus and true appreciation for the guest experience.
  • Ensure all areas of the SPA are kept clean and well maintained at all times.
  • Ensure the health and safety of guests and employees are paramount at all times.
  • Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
  • Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
  • Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
  • Able to achieve high performance and operational standards.
  • Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
  • Able to handle any guest complaints or special requirements.
  • Able to promote and sell Spa Membership programs to groups, conference guests walkin etc.
  • Able to implement and monitor upselling strategies to maximize spa operational revenue.
  • Able to analyst and interpret the needs of clients and offer appropriate options, solutions and resolutions.
  • Be the single point of contact for Dignitaries, VIP and VVIP guests and coordinate their Spa experience.
  • Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.
  • Responsible to identify and target specific market segments for potential corporate clientele to promote Spa.
  • Responsible to develop strong product quality and treatment measures.
  • Responsible to monitor and analyses the products and services of competitive Spas to maintain a competitive advantage.

QUALIFICATION

  • Previous Managerial experience in a luxury hotel is a must
  • Previous Spa experience is a must
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Excellent presentation with a passion for excellence
  • Natural leader, with ability to positively impact the team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
SALARY BRACKET AED (PLUS ATTRACTIVE COMMISSION)

Salary:
AED3, AED3,500.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or willing to relocate with an employerprovided relocation package (required)