IT Service Desk Agent

2 weeks ago


Dubai, Dubai, United Arab Emirates Computer Network Systems Full time
Company Description


CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.


We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.


We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.


Job Description:

  • Manage Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware and peripherals.
  • Responding to client support requests.
  • Having Adequate knowledge about Anti-Virus & Firewalls.
  • Knowledge in Microsoft Office Applications.
  • Identifying performance problems and malfunctions.
  • Relocating or moving existing equipment as required.
  • Installing and upgrading operating systems and computer software.
  • Installing and maintaining hardware and computer peripherals.
  • Traveling to the client's location or connecting via a remote link.
  • Managing routine preventive procedures; maintaining and monitoring IT Rooms & hardware checks.
  • Managing and monitoring CCTV and Cameras.
  • Log and followup issues with Vendors.
  • Perform health system checks on areas of responsibility.
  • Provide tier 1 support.
  • Ensured adherence to the SLA.
  • Responsible for monitoring and tracking Corporate IT assets.

Skills & Professional Requirements:

  • Strong Troubleshooting Skills.
  • Network Management understanding.
  • Ability to solve complex hardware and software issues.
  • Maintain documentation.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.
  • Vendor negotiation
  • Maintain and ensure network operations.
  • Monitor vendor SLAs.

Qualifications:

  • Graduate
Additional Information

Medical Insurance and Fix Annual Airfare Allowance.
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