IT Administrator

2 weeks ago


Dubai, Dubai, United Arab Emirates Black Diamond Full time

We are in search of a highly skilled and experienced IT Specialist to become part of our team. As an IT Specialist, your main role will involve managing and maintaining our organization's computer systems, networks, and software, ensuring that our technology infrastructure runs smoothly and securely to support our business activities.



Responsibilities:

  • Install, configure, and upkeep computer hardware, software, networks, and peripheral devices.
  • Troubleshoot hardware and software issues, including diagnosing and resolving technical challenges.
  • Provide technical assistance to end users, both in person and remotely, to handle IT-related inquiries and incidents.
  • Carry out regular maintenance tasks like system updates, patches, and backups to uphold system reliability and data security.
  • Monitor system performance and promptly respond to alerts to detect and resolve potential issues proactively.
  • Collaborate with IT team members to create and enforce IT policies, procedures, and standards.
  • Evaluate and suggest hardware, software, and network solutions to fulfill the organization's technological requirements.
  • Conduct research to stay current on emerging technologies, industry trends, and best practices for optimizing system performance.
  • Assist in the planning and execution of IT projects, including system upgrades, migrations, and installations.
  • Maintain documentation of IT processes, procedures, configurations, and troubleshooting guides.
  • Guarantee compliance with data protection and security regulations, incorporating cybersecurity measures.
  • Train and educate end users on IT policies, tools, and best practices to enhance their technical skills.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Demonstrated experience working as an IT Specialist or in a similar IT support role.
  • Thorough understanding of computer hardware, software, networks, and operating systems.
  • Proficiency in troubleshooting and resolving technical issues for end users.
  • Familiarity with IT security concepts and best practices.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills for effective interaction with end users and team members.
  • Ability to prioritize tasks and perform under pressure to meet deadlines.
  • Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are advantageous.
  • Familiarity with ITIL frameworks and IT service management principles is a plus.
Black Diamond is an equal opportunity employer. We promote diversity and inclusion within our workforce.

Salary:
Starting from AED4,000.00 per month

Ability to commute/relocate:

  • Dubai: Able to commute reliably or planning to relocate before commencing work (mandatory).
Application Deadline: 24/06/2023

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