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Incident Problem Manager Jobs In Dubai UAE 2023
1 week ago
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Description:Problem Manager closely with operations teams and engineers and managing the involvement of application development and other departments in the change and problem management process:/
Job Responsibilities- Introducing and implementing key ITIL disciplines and practical project management techniques to ensure effective end-to-end problem management.
- Conducting quality assurance on completed incident, outage, problem investigations, and change management records.
- Facilitating Root Cause Analysis (RCA), Port Mortem, and Problem Management meetings.
- Defining reporting requirements for effective management of the incident, outage, and problem management processes.
- Analysing incident, outage, and problem processes, identifying trends, and recommending improvements.
- Making recommendations for resolution and improvements to mitigate risk and prevent the recurrence of issues across systems.
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