Careers | Incident Manager Jobs in Dubai
1 week ago
Job Responsibilities:
Managing the team of day-to-day operations for IT Incidents, ensuring adherence to SLAs for restoring critical IT systems, and providing workarounds for alternate solutions when neededDeveloping trend analysis and preparing service improvement plans to address identified gapsPartnering with other IT teams to continuously enhance CMDB, optimize application monitoring and alerting.
Incident, Problem, Request, CMDB, Discovery and Service Catalog
Job Requirements:
Degree in information systems, related field or equivalent work experience.3+ yearsof experience in IT Service Management3+years in an ITSM process managementITIL Foundation Certified
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