Careers | Incident Manager Jobs in Dubai

1 week ago


Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time
Majid Al Futtaim Careers | Incident Manager Jobs in Dubai

Job Responsibilities:


Managing the team of day-to-day operations for IT Incidents, ensuring adherence to SLAs for restoring critical IT systems, and providing workarounds for alternate solutions when neededDeveloping trend analysis and preparing service improvement plans to address identified gapsPartnering with other IT teams to continuously enhance CMDB, optimize application monitoring and alerting.

Develop, implement and maintain core IT Service Management processes within ServiceNow including but not limited to:
Incident, Problem, Request, CMDB, Discovery and Service Catalog

Job Requirements:
Degree in information systems, related field or equivalent work experience.3+ yearsof experience in IT Service Management3+years in an ITSM process managementITIL Foundation Certified
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