Training Manager

1 week ago


Dubai, Dubai, United Arab Emirates Concentrix Full time

Job DescriptionEssential Functions/Core Responsibilities:

Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning workOversee new hire, continuing education, program specific training, and other training as needed by the businessEnsure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attritionUtilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environmentEnsure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.

Develop and cultivate partnership with operations, other business units, resource units, and clientsResponsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvementMonitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate mannerResponsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and studentprogress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendationsAttends in WBR, MBR and QBRCandidate Profile/

Hiring Requirement:
Bachelor's Degree in related field from a four-year college or universityAt least 3-5 years of Training experience in a BPO setting is a MUSTAt least 2-3 managerial experience in Training is a MUSTWilling to work in Glorietta 5, MakatiProficient in Microsoft OfficeAbility to multitask and meet timelines on deliverables Disclaimer:

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