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Project Head
2 weeks ago
Job Description:
We are looking for Head of Technical Operations who will be responsible for managing full spectrum of technical operations for a large client.
He or she will be responsible for the entire client engagement and services provided by Comviva to its client across multiple geographies on multiple functional areas such as Application Management, Security Operations, Business Operations etc.
The position is based out of Dubai at client's HQ and the person is expected to work closely with client's leadership team and manage client relationship for all ongoing and future Comviva engagements.
Responsibilities:
- Responsible for managing operations for Mobile Money for a Telecom Operator 24x7x36
- Responsible to deliver all contractual scope and meeting KPIs/SLAs with no penalty
- Accountable for resolution of operational problems and issues that impact service delivery in all service deliverables
- To help in establishing consistent practice and benchmarking them against the best ones
- Coordinate with various internal stakeholders for all Comviva deliveries
- Support Account Management Team and accountable for timely PO/Invoicing/Payment. Provide support during new business opportunities
- Responsible for C-SAT for overall operations
- Will be the interface for all Client Communications with Technical, Business and Senior Management/CXO/CISO level teams of client
- Perform periodic Governance Reviews with client
- Develop and implement plans to improve Total Customer Experience
- Must be proficient with relevant experience of managing large and multiple Mobile Money/FinTech engagements for more than 10 years.
- Must have prior experience of managing large teams of 100+ people
- Ability to handle multiple competing priorities in a fastpaced environment
- Excellent interpersonal and communication skills
- Ability to interface effectively with client and internal stakeholders and collaboratively
- Ability to prioritize and manage work to critical project timelines in a fastpaced environment
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