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Process Improvement Specialist

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates "BD SELECT" Full time

We areseeking a dedicated and detailoriented Process ImprovementSpecialist to join our clients team. The ideal candidate will beresponsible for analyzing our current processes identifying areasfor improvement and implementing solutions to enhance efficiencyand productivity.

Responsibilities
  • Process Analysis:Examine existing business processes using various methods such asdata analysis flowcharts and stakeholder interviews.
  • Identify Inefficiencies:Pinpoint process bottlenecks or inefficiencies and proposeactionable solutions.
  • ImplementImprovements: Develop and apply strategies toimprove process efficiency reduce costs and increase customersatisfaction.
  • MonitorPerformance: Track the performance of implementedchanges to ensure they meet the desired outcomes.
  • Documentation: Maintaincomprehensive documentation of process changes methodologies andimprovements.
  • Training &Support: Provide training and support to staff onnew processes and tools.
  • Stakeholder Engagement:Collaborate with different departments to ensure that improvementsalign with organizational goals.
  • Benchmarking: Compareprocesses against industry standards and best practices.
Key Performance Indicators (KPIs)
  • ProcessEfficiency: Measure the reduction in time taken tocomplete specific processes.
  • Cost Savings: Track thefinancial savings resulting from process improvements.
  • Error Reduction: Monitor thedecrease in error rates or defects in processes.
  • Customer Satisfaction: Gaugeimprovements in customer satisfaction scores related to processchanges.
  • ComplianceRate: Ensure adherence to new processes and trackcompliance rates among staff.
  • Project Completion Rate:Track the number of improvement projects completed on time andwithin budget.
  • EmployeeTraining: Measure the percentage of employeestrained on new processes and their proficiency levels.
Qualifications
  • Bachelors degree in Business Administration IndustrialEngineering or a related field.
  • Minimum of 35years of experience in process improvement operations management ora related role.
  • Proven experience in processimprovement lean management or Six Sigma methodologies.
  • Strong analytical skills and attention todetail.
  • Excellent communication and projectmanagement skills.
  • Proficiency with processmapping tools and software.

Remote Work :

No