Sr Windows Desktop SupportNYC
2 weeks ago
Major Responsibilities:
- Handle daily user issues, escalations, software deployments, and patching standards.
- Utilize App Volumes Manager to manage AppStacks effectively.
- Collaborate with application owners for automated application installs.
- Troubleshoot Windows operating systems and provide application-level support.
- Administer monthly patches deployments via SCCM for VDI environment.
- Provide remote support off-hours when necessary.
- Maintain virtual desktop platform, monitor performance, and availability.
- Create and maintain desktop images using SCCM, thin client images, and software distribution.
- Communicate with support teams for issue resolutions.
- Work as part of a team to support enterprise-level infrastructure.
- Act as the escalation point for IT Operations and Service Desk for OS-related issues.
Skills:
- Applications: SCCM, Office, OS Deployment, Thin Client Image, VMWare vSphere/Horizon/View, MDOP
- OS: Windows 10
- Hardware: Wyse/Client Thin Clients
- Bachelor's degree in Technical, engineering, computer science or equivalent experience.
- 3+ years of experience in a mission-critical environment.
- Proficient in operating system administration, with scripting and automation expertise.
- Ability to work in a fast-paced environment supporting real-time market data and trading.
- Strong troubleshooting skills with excellent communication abilities.
Benefits Offered:
- Competitive compensation and benefits package.
- Opportunity to work in a multinational organization with offices in 19 countries.
- Provision for working abroad, laptop, and mobile phone.
- 10 days paid annual leave plus national holidays.
- Maternity & Paternity leave plans, comprehensive insurance coverage.
- Retirement savings plans, higher education certification policy.
- Commuter benefits, extensive training opportunities.
- Access to Udemy for Business with over 5000 courses.
- Coaching from experienced colleagues and involvement in cutting-edge projects.
- Flat and approachable organizational structure with a diverse work culture.
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