Sr Windows Desktop SupportNYC

2 weeks ago


Dubai, Dubai, United Arab Emirates Dice Full time

Major Responsibilities:

  • Handle daily user issues, escalations, software deployments, and patching standards.
  • Utilize App Volumes Manager to manage AppStacks effectively.
  • Collaborate with application owners for automated application installs.
  • Troubleshoot Windows operating systems and provide application-level support.
  • Administer monthly patches deployments via SCCM for VDI environment.
  • Provide remote support off-hours when necessary.
  • Maintain virtual desktop platform, monitor performance, and availability.
  • Create and maintain desktop images using SCCM, thin client images, and software distribution.
  • Communicate with support teams for issue resolutions.
  • Work as part of a team to support enterprise-level infrastructure.
  • Act as the escalation point for IT Operations and Service Desk for OS-related issues.

Skills:

  • Applications: SCCM, Office, OS Deployment, Thin Client Image, VMWare vSphere/Horizon/View, MDOP
  • OS: Windows 10
  • Hardware: Wyse/Client Thin Clients
  • Bachelor's degree in Technical, engineering, computer science or equivalent experience.
  • 3+ years of experience in a mission-critical environment.
  • Proficient in operating system administration, with scripting and automation expertise.
  • Ability to work in a fast-paced environment supporting real-time market data and trading.
  • Strong troubleshooting skills with excellent communication abilities.

Benefits Offered:

  • Competitive compensation and benefits package.
  • Opportunity to work in a multinational organization with offices in 19 countries.
  • Provision for working abroad, laptop, and mobile phone.
  • 10 days paid annual leave plus national holidays.
  • Maternity & Paternity leave plans, comprehensive insurance coverage.
  • Retirement savings plans, higher education certification policy.
  • Commuter benefits, extensive training opportunities.
  • Access to Udemy for Business with over 5000 courses.
  • Coaching from experienced colleagues and involvement in cutting-edge projects.
  • Flat and approachable organizational structure with a diverse work culture.


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