Sr Windows Desktop SupportNYC

2 weeks ago


Dubai, Dubai, United Arab Emirates Dice Full time

Main Responsibilities:

  • Handle day-to-day user issues, escalations, software deployments, and patching standards.
  • Utilize App Volumes Manager for managing AppStacks efficiently.
  • Collaborate with application owners to automate application installs with custom parameters.
  • Troubleshoot Windows operating systems and provide application-level support.
  • Administer monthly patch deployments via SCCM for the VDI environment.
  • Offer remote support during off-hours when necessary.
  • Maintain and monitor the virtual desktop (VDI) platform including VMware View brokers.
  • Create and manage desktop images using SCCM 2012 and thin client images.
  • Implement mass software distribution through custom scripting.
  • Communicate with support teams for application issue resolutions.
  • Work collaboratively in a team to support enterprise-level infrastructure.
  • Act as the escalation point for IT Operations and Service Desk for OS-related issues.

Skills:

  • Proficiency in applications such as SCCM, Office 2016, OS Deployment, VMWare vSphere/Horizon/View, MDOP.
  • Experience with Windows 10, Wyse/Client Thin Clients.
  • Bachelor's degree in Technical, Engineering, Computer Science, or equivalent.
  • 3+ years of experience in a mission-critical environment.
  • Strong understanding of Windows operating system administration.
  • Ability to thrive in a fast-paced environment supporting real-time data and trading.
  • Expertise in scripting and automation.
  • Excellent written and verbal communication skills.

What We Offer:

  • Competitive compensation and benefits package.
  • Global presence with numerous offices worldwide and opportunities for international assignments.
  • Provided laptop and mobile phone.
  • Generous paid annual leave and additional leave plans.
  • Comprehensive insurance coverage including medical, dental, vision, life insurance, and disability.
  • Retirement savings plans and higher education certification policy.
  • Varied commuter benefits.
  • Extensive training opportunities for skills enhancement and personal development.
  • Access to Udemy for Business with a vast library of courses.
  • Coaching from experienced colleagues in Financial Innovation Labs and Center of Excellences.
  • Engagement in cutting-edge projects with leading financial institutions.
  • Flat and friendly organizational structure.
  • Diverse and inclusive work culture promoting a global environment.


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