Sr Windows Desktop SupportNYC
2 weeks ago
Main Responsibilities:
- Handle day-to-day user issues, escalations, software deployments, and patching standards.
- Utilize App Volumes Manager for managing AppStacks efficiently.
- Collaborate with application owners to automate application installs with custom parameters.
- Troubleshoot Windows operating systems and provide application-level support.
- Administer monthly patch deployments via SCCM for the VDI environment.
- Offer remote support during off-hours when necessary.
- Maintain and monitor the virtual desktop (VDI) platform including VMware View brokers.
- Create and manage desktop images using SCCM 2012 and thin client images.
- Implement mass software distribution through custom scripting.
- Communicate with support teams for application issue resolutions.
- Work collaboratively in a team to support enterprise-level infrastructure.
- Act as the escalation point for IT Operations and Service Desk for OS-related issues.
Skills:
- Proficiency in applications such as SCCM, Office 2016, OS Deployment, VMWare vSphere/Horizon/View, MDOP.
- Experience with Windows 10, Wyse/Client Thin Clients.
- Bachelor's degree in Technical, Engineering, Computer Science, or equivalent.
- 3+ years of experience in a mission-critical environment.
- Strong understanding of Windows operating system administration.
- Ability to thrive in a fast-paced environment supporting real-time data and trading.
- Expertise in scripting and automation.
- Excellent written and verbal communication skills.
What We Offer:
- Competitive compensation and benefits package.
- Global presence with numerous offices worldwide and opportunities for international assignments.
- Provided laptop and mobile phone.
- Generous paid annual leave and additional leave plans.
- Comprehensive insurance coverage including medical, dental, vision, life insurance, and disability.
- Retirement savings plans and higher education certification policy.
- Varied commuter benefits.
- Extensive training opportunities for skills enhancement and personal development.
- Access to Udemy for Business with a vast library of courses.
- Coaching from experienced colleagues in Financial Innovation Labs and Center of Excellences.
- Engagement in cutting-edge projects with leading financial institutions.
- Flat and friendly organizational structure.
- Diverse and inclusive work culture promoting a global environment.
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