Guest Relations Agent

1 week ago


Dubai, Dubai, United Arab Emirates EasyGo Holiday Homes Full time

Guest Relations Agent - EasyGo Holiday Homes

About EasyGo:


EasyGo Holiday Homes is offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai.

We are a DTCM licensed Operator managing a selection of holiday homes.

EasyGo Holiday Homes is seeking a Guest Relations Agent to join our team.


We are looking for an individual with an entrepreneurial spirit as the company is a start-up, great people skills, and a passion for delivering excellent customer service, who wants to gain valuable experience.

A valid UAE driving license is a MUST for this position.

Main Job Duties and Responsibilities:

  • Act as the primary liaison between the prospect client and the company
  • Research and find investor/prospect clients to sign up with the shortterm rental business
  • Cold calling and generating potential leads
  • Ability to establish relationship with real estate brokers to generate new listings
  • Evaluating the property to ensure it is in line with the company's expectations
  • Maintain and update listings of the available properties
  • Perform real estate market analysis/research and stay updated with trends and best practices
  • Advise clients throughout the negotiation process to help them get maximum value for their home
  • Schedule appointments and viewing for property sales rental
  • Coordinating the property launching with all the departments and processes involved, which includes the technical inspection, unit permit, utility connection, formalities with security, deep cleaning, and photo shooting
  • Answer questions about contracts and terms of sale
  • Assist owners with their statements and any other general inquiries and concerns
  • Register and checkin guests
  • Maintain clear and accurate records of guest room bookings
  • Listen and respond to guest queries
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Close guest accounts and check guests out
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Perform other relevant assignments as requested by the management

Education, Skills and Experience:

  • High school diploma or equivalent
  • Holiday Homes experience, Guest/customer relations experience, preferably in a hospitality environment and/or Real Estate background
  • Ability to convince clients with good knowledge of overall UAE, Real Estate Market
  • Strong sales, negotiation, and communication skills
  • Ability to work independently with excellent interpersonal skills
  • Numeracy skills
  • Administrative skills
  • Must have a valid UAE Driving license

Key Competencies and Qualities:

  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills
  • Decision making and judgment skills
  • Teamwork
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests

Provided:

  • Employment visa
  • Medical Insurance
  • Basic Salary
  • Flight ticket home after 2 years
  • In-house training and ongoing assistance

Experience:

Real Estate: 1 year (preferred)

  • Hotel: 1 year (preferred)
  • Holiday Homes/Hotel: 1 year (required)

License/Certification:

  • UAE driving license (required)


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