Guest Relations Executive

1 week ago


Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

About theJob:

An opportunity has arisenfor a Guest Relations Executive tojoin Shimmers Restaurant. The mainduties and responsibilities of this role:

  • Providing excellent customer serviceto all guests, including greeting them warmly and engaging in smallconversations to make them feel comfortable andwelcome.
  • Schedule dining reservations andarranges parties or special services/special occasions such asanniversaries, birthdays, proposals etc. for guests according tothe Restaurant Reservations SOP.
  • Actively usesthe standards detailed in F&B Enquiry/ Booking checklistwhen taking Restaurant enquiries orbookings.
  • Greet guests and escorts them totables. Shares their names to relevant service staff immediatelyafter seating. Match the pace of the table and present the menusafter each guest is comfortably seated.
  • Mustfamiliarize with the menu and signature dishes to answerguests' queries associated with it. Wait for the rightmoment to describe the Chef specials/festive specialties. Recommendfood choices with drinks in accordance with guest'spassion for food and beverage.
  • Anticipateguest's needs and expectations correctly, including thosewith special needs, and provide appropriate products, services, orinformation thus delivering a hospitality experience that goesabove and beyond keeping in mind Heart of Jumeirah standards.Inform staff on next shift about special needs or asnecessary.
  • Maintain knowledge of all in-houseservices, theme of the destination dining as well as localinformation and must be able to assist guests as per theirenquiries.
  • Responsible for the collection andinput of any relevant guest history in profile & all guestsource data with utmost accuracy (in-house, residents, outsidetourist, BU) and consolidate per shift.
  • Assistin recording inventories/ stock-takes asrequired.
  • Answer telephone within 3 rings usingthe Standard script professionally andpolitely.

Aboutyou:

  • 1-2years' experience in Guest's service-relatedwork in a 5-star hotel in Fine dining /DestinationDining.
  • Proficient in English.
  • Knowledge of Microsoft Office andMicros.
  • Additional language would be anadvantage.
  • Knowledge of LQA / Forbes standardsis preferred.


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