Guest Relations Executive
1 week ago
JOB DESCRIPTION
About Jumeirah and the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of 'what is good,' and build experiences that people want to share.
Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day.
Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness center awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.
About the Job:
An opportunity has arisen for a head of Guest relations executives. The main duties and responsibilities of this role are:
- Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
- Schedule dining reservations and arranges special requests such as parties according to the Restaurant Reservations SOP.
- Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
- Greets guests, and escorts them to tables, and provides menus.
- Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
- Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
- Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
- Demonstrates a sound knowledge of all menu items,
- Informs staff of any specific guest request or needs.
- Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.
- Organize and coordinates the guest executives, in order to ensure a smooth operation.
- Ensure group enquiries and bookings are promptly and efficiently communicated to culinary and service teams.
- Organize and train the team based on the SOP provided.
The ideal candidate for this position will have the following experience and qualifications:
- A minimum of 1-year as guest relations executive in restaurant experience in a luxury environment, ideally with UAE experience
- Fluent in English; additional languages are a plus
- Ability to work in a multicultural environment
- Strong communication and interpersonal skills
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry
A minimum of 1-year as guest relations executive in restaurant experience in a luxury environment, ideally with UAE experience Fluent in English; additional languages are a plus Ability to work in a multicultural environment Strong communication and interpersonal skills
#J-18808-Ljbffr
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Hyatt Place Full timeGuest Relations Executive | Hyatt Place DubaiYou're always on. And so are we. Our hotels are perfect for your blended lifestyle of work and play. Because you deserve to have access to everything you need 24 hours a day, seven days a week.The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Jumeirah Hotels And Resorts Full timeGuest Relations Executive Rooms Division Guest Relations ExecutiveRooms DivisionSupporting to set up the function and role during Pre-Opening phase.Working closely between the Hotel and our Residences to support any operational needs as per the job description.To handle the administrational duties of the Guest Relations Operation and to ensure effective...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Hyatt Place DubaiJumeirah Full timeSummaryThe Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Maison PriveeMaison Privee Full timeGuest Relations Executive | Maison Privee DubaiMaison Privee is a hospitality technology company providing vacation and corporate rentals in Dubai that combine the service and convenience of a premium hotel with the privacy and comfort of home.Maison Privee is an award winning technology enabled hospitality company providing vacation and corporate rentals in...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeAbout the Job: An opportunity has arisen for a Guest Relations Executive to join Shimmers Restaurant. The main duties and responsibilities of this role: Providing excellent customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome. Schedule dining reservations and arranges...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Emirates Grand Hospitality Full timeWe are looking for Guest Relation Executive with Hotel experience to join our Group. Interested applicants may send their updated CV with recent photo. Only shortlisted applicants will be contacted by HR Department.Responsibilities and Duties:Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates voco Bonnington Hotel Full timeJOB AIM:To initiate intentional guest interactions by welcoming each guest in a sophisticated manner. To escort or direct every guest passing through the lobby to the location he/she is looking for. Improve service quality in the lobby by adhering core values.Accountabilities: To welcome each guest in a sophisticated manner To address every guest with a...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Kennedy Property Full timeThe Company:Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes.Responsibilities: Direct communications with guests before arrival to coordinate a smooth checkin, welcoming guests during...
-
Guest Service Executive
1 week ago
Dubai, Dubai, United Arab Emirates AF - EXECUTIVE SEARCH Full timeProvide guests a unique and outstanding experience. Exhibit a friendly and professional demeanorin all guest interactions, warmly welcome and orient guests and provide effective and efficient guestserviceQUALIFICATIONS(MINIMUM EDUCATION)Essential High school diploma or general education in Business Administration preferred.Desirable Bachelor's degree in any...
-
Guest Relation Executive
1 week ago
Dubai, Dubai, United Arab Emirates Jumeirah Full timeJOB DESCRIPTIONAbout Jumeirah and the Hotel:For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Bulldozer Group Full time**We are looking to hire an experienced Guest Relations Executive for one of our venues in Doha Qatar.**Social Media experience is mandatory.Who are we?Since its inception in 2011, Bulldozer Group has successfully opened brands within the group that are aligned with celebrated restaurateurs and nightlife venues trend setters at the forefront of the global...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates JUMEIRAH Full timeAbout theJob:An opportunity has arisenfor a Guest Relations Executive tojoin Shimmers Restaurant. The mainduties and responsibilities of this role:Providing excellent customer serviceto all guests, including greeting them warmly and engaging in smallconversations to make them feel comfortable andwelcome.Schedule dining reservations andarranges parties or...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Daniels Holiday Homes Rental LLC Full timeWe're looking for a bright and enthusiastic individual to join our team and warmly welcome our guests. For us at Daniels Holiday Homes, the Guest Relations Executive (GRE) is at the forefront of customer service.The GRE should always arrive in advance of guests, checking the property to ensure that Daniels Holiday Homes high standards are met. When our...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Danube home Full timeGuest Relation Executive - Preferred FemaleJob Location: Bahrain 1. Meet and greet customers. 2. Connecting the customers to the correct departments/personals. 3. Maintaining employee and department directories. 4. Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs. 5. Any assignment in line...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates Danube home Full timeGuest Relation ExecutiveLocation: Bahrain 1. Meet and greet customers. 2. Connecting the customers to the correct departments/personals. 3. Maintaining employee and department directories. 4. Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs. 5. Any assignment in line with your...
-
Guest Relation Executive
1 week ago
Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeWelcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints. Provide personalized assistance and anticipate guest needs throughout their stay, ensuring their comfort and satisfaction. Ensure that all checkins and checkoutsare handled smoothly without unnecessary delay or discomfort to any guest....
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeWelcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints. Provide personalized assistance and anticipate guest needs throughout their stay, ensuring their comfort and satisfaction. Ensure that all checkins and checkouts are handled smoothly without unnecessary delay or discomfort to any...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates AlAlamein International University Full timeJob Description About Jumeirah & the HotelFor more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences...
-
Guest Relations Executive
1 week ago
Dubai, Dubai, United Arab Emirates The AEON Clinic Full timeWe are currently seeking a highly skilled and experienced Guest Relations Executive to join our reputable clinic in Dubai.As a Guest Relations Executive, you will be responsible for providing a provide high-quality service to our patients. You will address complaints and go the extra mile to make sure our patients and clients are satisfied. In this role, you...
-
Guest Relation Executive
1 week ago
Dubai, Dubai, United Arab Emirates Aravi Hotel Full timeLooking for a guest relation agent the primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.Ready to joinon visit visa or cancelled visaPay: AED1, AED1,800.00 per...