Watch Manager

1 week ago

Dubai, Dubai, United Arab Emirates Serco Plc Full time

Watch Manager - Talent Pool (Fire & Rescue)
Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are currently hiring Watch Managers (Fire & Rescue) who will be responsible for the management and performance of his watch (shift) in the provision of 24/7 Rescue & Firefighting Services (RFFS), including but not limited to: the provision of ARFF services to designated airfield to the specified International Civil Aviation Organisation (ICAO) Category, including civilian and military aircraft, provide SRFF services in response to incidents, including fire, building and facility emergencies, storms, gas leaks, burst water mains, motor vehicle accidents, hazardous materials and de-contamination tasks. Act as the Fire and Rescue SME to the contract management as required.

The ideal candidate should have the ability to manage a team, perform various tasks and work under pressure. Has excellent communication, organisation, time management and prioritizing and leadership skills.

Serco is currently talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.

Key Accountabilities

  • Assumes the role of Incident Commander.
  • Leads/Manages the crew of his assigned vehicle(s) or equipment(s) in the performance of all firefighting, rescue or other required duties.
  • Leads/Manages the crews of all assigned vehicles or equipment in the performance of all firefighting, rescue or other required duties during a multiple vehicle deployment incident.
  • Directs the positioning of vehicles, the deployment of crews and equipment and manages tasks in response to emergency incidents.
  • Responsible for operation of his/her vehicle radio communications and for coordination with other emergency services vehicles.
  • Responsible for all communication with the control tower and fire control room for all necessary clearances, instructions and incident information.
  • Supervises the vehicle replenishment of water and agent/media tanks.
  • Ensures the ongoing fire training of RFFS and ADF base personnel as required.
  • Manages the assignment of RFFS personnel vehicle manning and general watch/shift duties, inclusive of rostering support.
  • Conducts periodic tests, inspections, drills and exercises to ensure complete operational capability and readiness of the Rescue & Firefighting Service
  • Manages the daily operational serviceability, vehicle and equipment checks.
  • Reports vehicle and equipment status including defects requiring attention to Fire and Security Manager.
  • Ensures all entries in station logbooks are correctly filed including the recording of standbys, crashes, fires, RTAs and all other incidents requiring RFFS personnel and/or equipment are entered into the incident log
  • Supervises the management of daily station duties to maintain a clean and safe working environment.
  • Contributes to and provides SME advise to the development of Standard operating Procedures, Work Instruction and other fire service documentation.
  • Assists in the compilation of, or creates, required information for reporting purposes.
  • Performs any other role associated duties as required and assigned by their line management.

Specific Requirements

  • 5-10 years of experience in fire & rescue services including 5 years in a supervisory position at an ICAO Category 6 airfield or above. At least 3 of the last 5 years must have been spent in an equivalent position.
  • Negative Vetting Level 1 (NV1) security clearance is essential or approved equivalent for non-Australian FVEY applicants.
  • Military firefighting experience.
  • Valid heavy vehicle operator license in country of origin and ability to obtain equivalent in the United Arab Emirates.
  • Twelve (12) years formal education or University Degree in a fire & rescue related subject field.
  • Applicants shall be certified competent in role and qualified to a minimum of:
    • 111604 AIRFIELD FIRE CONTROLLER
  • Nationals of the FVEY (Australia, New Zealand, UK, US, Canada) countries without the above shall possess fire & rescue qualifications at least equal to the below:
    • ICAO Supervisor/Watch Commander
    • NFPA 1002 Fire Apparatus, Driver/Operator
    • NFPA 1003 Airport Firefighter
    • NFPA 472/1072 HAZMAT First Responder Technician Level
    • NFPA 1041 Fire Instructor II
    • NFPA 1021 Fire Officer II
    • Incident Command (Essential)
  • First Aid/Basic Life Support Certification (Essential)
  • Certified 'Medically Fit' for the role.

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

  • Competitive monthly pay and allowances that are commensurate with the role and industry standards
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

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