IT Operations Manager

1 week ago


Dubai, Dubai, United Arab Emirates ERC International Recruitment & Executive Search Full time

IT Operations Manager | ERC International Recruitment & Executive Search DubaiERC International is a growing emerging market-focused recruitment firm which offers recruitment and executive search services across GEM markets and finds the best talent solutions through addressing all corporate needs and expectations.

With direct operations in Dubai, Kosovo, Srilanka, and a workforce spanning 5 geographies, we serve clients across 12 countries to-date.

Our mission is to showcase talents from developing economies to the global spectrum as well as encourage local placements such as Emiratisation in the GCC countries to provide a truly local solution to organisational requirements.

The IT Operations Manager is responsible for the overall performance, availability, and securityof an organization's IT systems. This role involves managing a team of IT professionals,coordinating with different departments, and implementing strategies to optimize IT operations.

The IT Operations Manager plays a key role in ensuring that technology resources align withorganizational objectives and meet business needs.

IT Operations Manager | ERC International Recruitment & Executive Search Dubai | Apply NowDuties And ResponsibilitiesIT Infrastructure Management:
Oversee the design, implementation, and maintenance of the organization's ITinfrastructure including hardware, software, networks, and systems.
Ensure the availability, integrity, performance and security of IT resources, includingdata backups, disaster recovery, and business continuity plans.
Develop and implement policies and procedures for efficient IT operations.

Team Leadership:
Supervise and lead a team of IT professionals, including system administrators,network engineers, and support staff.
Delegate tasks, set performance goals, and conduct regular performance evaluations.
Provide mentorship, training, and professional development opportunities for teammembers.

Incident and Problem Management:
Lead the resolution of IT incidents and problems, ensuring minimal impact on businessoperations.
Implement and refine incident response and problem-solving processes.
Conduct root cause analysis and implement preventive measures.

Vendor Management:
Manage relationships with IT vendors and service providers.
Evaluate vendor products and services, negotiate contracts, and ensure service levelagreements are met.

Security and Compliance:
Implement, and enforce security policies and procedures for applications, networks,systems, websites, and e-commerce platforms.
Organize regular security awareness training sessions for employees to educate themAbout Security Threats, Best Practices, And Company Policies.
Prepare regular reports for executive management, outlining the organization'ssecurity posture and improvements made over time.
Stay up-to-date with the latest security trends, threats, and technologies.
Continuously assess and enhance security strategies, tools, and processes to adaptto evolving cyber threats.

Capacity Planning and Performance Monitoring:
Perform capacity planning to anticipate future IT infrastructure needs.
Monitor infrastructure performance, analyze trends, and implement necessaryadjustments to optimize resource utilization.

IT Governance and Compliance:
Establish and enforce IT governance policies and procedures.
Ensure compliance with relevant regulations, standards, and security practices.
Conduct regular audits to assess compliance and security measures.

Budgeting and Resource Planning:
Develop and manage the IT operations budget.
Plan and allocate resources effectively to meet organizational objectives.
Identify cost-saving opportunities without compromising performance.

Continuous Improvement:
Identify opportunities for process improvement and efficiency gains.
Stay abreast of industry trends and emerging technologies.
Implement best practices to enhance IT operations.
QualificationsBachelor's degree in Computer Science, Information Technology, or related field. Master'sdegree preferred.10+ years of experience in IT operations management roles, demonstrating progressiveresponsibility and leadership.

Professional certifications:
ITILV4, CCNP, CISSP, AWS Certified Solutions Architect,

Microsoft Certified:
Azure Administrator Associate.
In-depth knowledge of IT infrastructure, systems, and security.
Excellent problem-solving and decision-making abilities.
Excellent communication and interpersonal skills.
Strong leadership and team management skills.
Don't miss out on this exciting opportunity – apply now at
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