Operations Manager(1)/outlet Manager(1)

1 week ago


Dubai, Dubai, United Arab Emirates Missan IT Solutions Full time

The Operations Manager is responsible to function as Team Leader & Marketing Specialist for the outlet, to ensure customer relationship, day to day activities, setting up long and short term goals, employee engagement and to make sure the monthly targets/goals are achieved.


Key Responsibilities:

  • Identify issues or gaps for the outlets and come up with creative ideas to address issues.
  • Plan a reasonable budget for any operation related spendings and always seek for better solutions which fits the company's best interest.
  • Form a continuous improvement cycle to achieve the monthly Targets.
  • Builds and lead high performing teams and effectively trains, motivates, managing, develops and retain talents in order to improve the sales and the quality of services.
  • Overseas daily operations, optimizing schedules to minimize labour cost, support the creative ideas or productivity across all business channel and maximize the sales.
  • Finding strategy around pricing, customer service, new products, suppliers, online marketing and promotions aimed to increase the efficiency and driving sales.
  • Participate in market mapping to identify potential new sites as part of the business growth plan.
  • Works continuously with the team to enhance the food safety cultures and customer service.
  • Coordinate and accommodate with the outlet managers and staff in social media marketing and face to face marketing.
  • Ensures all the team members are aware of the dress code, code of conduct, timing and leave management for organizational development.
  • Monitors current versus desired field capacity to lead organizational change.
  • Partners with the GM and HRM
  • Operations to reward and recognize teams for their results.
  • Participate in P&L reviews with the Finance & Account's team reviewing financial performance and identifying opportunities.
  • Partners with purchase and other departments to develop and implement ideas that would lead to cost efficiencies and increase profitability.
  • Ensures optimum cost efficiencies has been achieved in all the initiatives implemented in the business.
  • Is accountable for the outlet performance and team members mentors the team for best customer service.
  • Plan, Monitors and adheres best allocation of resources within the management standards and budget allocation in line with Annual Operating Plan. Coaches the team to adhere to the above.

Qualification:

  • Ideally a University Degree /Bachelors or Masters/Diploma in Hospitality or Hotel Management.
  • Minimum 3 years work experience in similar role or F&B Industry.
  • Excellent operational, administrative, interpersonal skills and customer service are must.
  • Advanced/ professional technical skills in MS
  • Office, Restaurant POS Software.
  • UAE Driving license.

Salary:
AED 3, ,500.00

Preferred Nationalities:
Nepal, Myanmar, Cameroon, Kenya, South Africa, Zimbabwe, Malaysia, Indonesia etc.
-
The outlet manager/supervisor will be responsible for the overall daily operations of the outlet, facilitating customer service, staff management, meeting sales & financial targets ensuring efficient running of our Outlets assigned to you as a team player whilst meeting customer, employee & management expectations.

Key Responsibilities:

  • Develop outlet strategies to raise customers pool, expand outlet traffic and increase the profitability.
  • Meet sales target/goals by motivating, mentoring, training, and providing feedback or reviews to the outlet staff.
  • Manage and overseas outlet operations, marketing and increasing sales & profitability.
  • Manage loss prevention of machines & equipment's through proper maintenance and service.
  • Advanced team player with proficient in technical skills in MS
  • Office(Excel, Word, Power point) and POS Software's in Café outlets.
  • Report on buying, top & least selling, customer trends, profits and daily reports to the respective departments via proper communication channel.
  • Deals with all the issues that arise from the customers or staff.
  • Deliver superior service and maximize the customer satisfaction.
  • Coordinate with the staff and team members in promoting the brand in the local community through word ofmouth, the social media marketing and restaurant events to reach a broader audience.
  • Controls cost and identify measures to cut waste of products & Foods.
  • Organize and supervise shifts and make sure employee will taking laves as per the Annual Leave & Absence Policy.
  • Regularly view product quality and research new vendors in the market with less costs and to communicate/coordinate via proper channel to the specified departments.
  • Train new and current employees on proper customer service.
  • Extensive F&B knowledge with the ability to recall the ingredients and dishes to inform customers and staff.
  • Strong leadership, proactiveness, motivational, people skills and financial management skills.

Qualification:

  • High School or Diploma(Culinary or hotel mana

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