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Boucheron - Regional Trainer Middle East
2 weeks ago
Created by Frédéric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants.
A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today.
The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.Job Description:
YOUR ROLE
As part of the Boucheron team you will train sales associates across the region to develop Maison, Product, Technical knowledge and selling skills to enrich the client journey & experience and improve retail performance.
YOUR MISSIONS
- Assess the teams' individual learning needs and performance to develop and align with concerned parties on short, mid & longterm training and development plans
- Analyze Mystery Shopping & "Voice of the client" results and individual KPIs of the sales team to identify areas of development and plan for necessary support
- Contributes to define the training calendar with the Retail Excellence Manager based on learning needs / retail excellence projects / partners requests / strategy for the Middle East
- Rollout training programs as per training calendar (onboarding of newcomers, product & client experience training)
- Support team on the floor through follow up sessions to enhance client service, storytelling and selling techniques in accordance with the Boucheron way
- Coordinates on the translation of training materials for the Middle East and to the organization of training events
- Follow up with team on completion of the modules on the Elearning platform
- Update and extract periodic reports on online, inclass trainings & mystery shopping results
YOUR PROFILE
- Minimum 4 years of related work experience with minimum 1 experience in the luxury industry
- A Bachelor's degree
- Strong facilitation and empathy, genuine interest for people
- Strong interpersonal and communication skills
- Computer literacy
- Willing to travel frequently
- Demonstrate ability to influence, strong followup skills
- A retail experience is a plus
- Reliable team player, accountable for delivering results and ready to help the team
- Language proficiency in both English and Arabic
Regular
Start Date
Schedule
Full time
Organization
KERING MEA
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